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Process Improvement Associate - Consulting Services Group - CTO Operations

Job Description

The Consulting Services Group is a high-visibility internal consulting team that supports JPMorgan Chase's central operations organization and other strategic lines of business. CSG's primary focus is to assist customers in improving their business performance and client profitability by providing collaborative-based services including infrastructure support, problem solving, training and development.  Engagements tend to be within contained functional work streams, with sponsorship provided by mid-level or senior management.
  • Demonstrates a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.
  • Responsible for supporting engagements that drive Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning.
  • Builds strong relationships with team members and internal clients and contributes to the development and delivery of presentations summarizing project findings to senior audiences. 
  • Applies project management skills; breaks down work into process steps, develops schedules, and works well within time constraints.
  • Applies analytical / quantitative approach to problem solving; knows how to manipulate and analyze data and is comfortable with statistical concepts.
  • Identifies key metrics aligned with client initiatives with an ability to help establish baselines and help estimate appropriate targets.
  • Applies analytical thinking in determining benefits and results.
  • Uses strategic thinking and planning skills and abilities.
  • Superior execution and management of engagements and projects.
  • Serves as Change Agent and contributes to the Continuous Improvement Culture


  • Bachelors degree, demonstrating a strong academic and extracurricular track record
  • Formal Lean/Six Sigma training is a plus  
  • Professional internships and 1-2 years of relevant work experience is a plus
  • Strong computer skills; proficiency in Microsoft applications (MS Visio, Advanced MS Excel - including macros, logic functions, solver, etc., MS PowerPoint), knowledge of MS Access and Minitab are a plus, and comfort with learning and using new software tools
  • Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
  • Exceptional facilitation skills with ability to bring teams to consensus
  • Exceptional customer service mentality
  • Excellent judgment and logic to handle sensitive information
  • Professional team-player with exceptional attention to detail and excellent written and verbal communication skills
  • Exceptional problem solving skills as well as the ability to create logical and realistic solutions under tight deadlines
  • Ability to perceive risks and make decisions quickly, often with incomplete information
  • Aptitude for remaining composed and confident under pressure
  • Passion for improving systems and processes
  • Proven experience and background to train and mentor others on process improvement methodologies
  • Ability to travel up to 50-75% as needed
Req #: 150080938
Location: Columbus, OH US
Job Category: Project Management
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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