Beginning on Friday, May 15 at 6:00 p.m. ET/ 11:00 p.m. BST/ May 16 at 3:30 a.m. IST/ 6:00 a.m. HKT and extending through
May 31, the opportunities page will be unavailable to search and apply for jobs as we work to improve your experience.

Apply Now    

GSO Middleware Infrastructure Risk & Controls Manager

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner.  Global Technology supports JPMorgan Chase's businesses in more than 60 countries. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.


Global Services Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.


GSO Middleware Risk and Cybersecurity Team

The GSO Middleware Risk and Cybersecurity Team is a critical function of the GSO Middleware Business Aligned Infrastructure Services that is responsible for maintaining the risk and hygiene governance across the team globally. The team highlights the health of the organization and provides preventative and detective tools/processes to mitigate risk.  This will include not only BAU (Business As Usual) risk mitigation, but also key initiatives related to improving the control and hygiene environment across Middleware globally. 


This individual will be responsible for working with the various Middleware functional streams (i.e. Web, Messaging, Reporting & Business Intelligence, and Integration) around the globe to coordinate and support control and hygiene related activities.  Areas of focus are:  Business Resiliency, Risk Controls Self Assessment (RCSA), Risk Action Items, Governance on Password and Release Management, Threats Vulnerability Management (TVM), Cyber Security end user controls, Asset Management, Audit Compliance, key business metrics, and various risk efforts. 


The position requires communication directly with various levels of the team and senior management.  In order to perform effectively in this function, the candidate must have an analytical approach to problem solving to assist in resolving issues quickly and accurately.  The individual will need to work effectively in a team environment, adapt to a rapidly changing business environment, work on multiple tasks simultaneously and have strong organizational skills to prioritize work accordingly.  The candidate must also have a consultative approach to encourage early escalation and resolution of potential issues.


Responsibilities of the position include but are not limited to:

  • Partner with the GSO Controls, Resiliency, Risk, Hygiene and Asset Management teams to implement consistent controls and practices across operations 
  • Assess processes in an end-to-end manner and drive testing efforts across multiple groups/operations
  • Ensure all RCSA artifacts are appropriately completed including: end to end process flows used to facilitate the identification of risks and controls, handshakes, risk and control matrix, residual risk reviews etc. 
  • Examine the effectiveness of controls; assign control ratings that are appropriately supported/justified
  • Partner with Asset Management Oversight & Control, Risk, Technology and Information Risk Management to increase risk awareness and drive efforts to strengthen the control environment
  • Understand and comply with regional and regulatory requirements pertaining to GTI-GSO         Independent thinking, willingness to "step outside the box" and take reasonable, calculated risks and demonstrated ability to be reliable and flexible.
  • Maintain flexibility and be able to adapt to a consistently changing business environment; be able to quickly and effectively assess impacts and capitalize on change
  • Identify opportunities for process improvements to deliver increasing operational efficiency in the processes
  • Lead / Participate in other ad-hoc risk initiatives with minimal supervision

  • 5-7+ years of professional experience within Information Technology
  • 3+ years of Infrastructure experience with Systems Administration
  • 2-3+ years of experience with either IT Risk and Controls, IT Audit or IT Asset Management/Governance
  • Middleware experience is preferred
  • Working knowledge of the Risk Management systems is preferred
  • Previous experience in Project Management and & ITIL (Incident, Problem, Change Management) methodology is a plus
  • Preference given to individuals with demonstrated knowledge/background in internal control principles
  • Excellent software skills:  MS Office Suite (PowerPoint, Word, Excel, Access, Project), SharePoint
  • Problem-Solving Skills:  research, gather, arrange, compile, summarize and evaluate data in recommending solutions
  • Strong analytical/writing skills, ability to quickly analyze information and creatively reach solutions
  • Proven ability as a self-starter, detail-oriented, well organized, strong decision-making skills
  • Proven ability to build strong partnerships with key stakeholders, and collaborate with business and control organization
  • Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues
  • Demonstrated ability to manage multiple assignments and achieve deadlines and deliver quality results within a team environment
  • Excellent written and verbal communication skills
  • Strong time management
  • Detail oriented; committed to quality and continuous improvement
  • Ability to operate in grey spaces and adapt to work flow variation and change
  • Ability to function productively in a fast paced changing environment
  • Ability to conceptualize and quickly understand new processes
  • Bachelor’s Degree in Technology or equivalent experience
Req #: 160017141
Location: Bangalore East, KA IN
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 50000 Indian Rupee (INR)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.

Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.