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Business Analyst- Digital Wealth Management

Job Description

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
The Project Manager will be supporting Chase Wealth Management applications and working on projects impacting Chase Wealth Management businesses and operations as well as Non-CCB partners such as Global Wealth Management, Corporate Investment Bank, and JPMCC Operations.
Role Description
  • Leads large complex technology programs containing multiple, interrelated projects targeting at achieving an overall business goal 
  • Leads programs from initiation through implementation including phases such as planning, analysis, design development and implementation 
  • Establishes project requirements, priorities, and deadlines
  • Ensures project is completed in accordance with all Risk, Architecture and other relevant firmwide guidelines.  Coordinates resources (staff, equipment, vendors and consultants) across one or more projects
  • Manages budget for assigned program, monitors program progress and adjusts resources and priorities accordingly
  • Responsible for coaching and mentoring less experienced team members
  • Role may also include people management responsibilities
Role Expectations and Success Factors
  • Issue / Risk Management: Resolves issues through mediation, negotiation with management level, or escalation to Dir +. Manages issues which impact cross-release or cross-project. Escalation Management - Consistently demonstrates sound judgment in knowing when/what to escalate and to whom. Anticipates/Identifies and remediates risks before they become issues
  • Financials / Budgets: Able to manage HR as well as Non HR costs (run rate, hardware, readiness, etc.,) as appropriate. Manages contractor needs and obtains funding. Manages external costs as appropriate (procurement, vendor)
  • Communications: Chooses level of detail appropriate for audience with ability to tailor for Dir +. Demonstrates confidence, effective delivery, poise in Dir+ interactions. Ability to influence Dir + level stakeholders. Understands amount of preparedness/achieves necessary SME level to conduct meaningful discussions with Dir +.  Anticipates items that could require senior level communication and provides effective advance notice to ensure surprises avoided. Ability to facilitate sessions and deliver to large audiences that may include MD + stakeholders
  • Project Planning and Tracking: Integration Management - Ability to integrate timeline, design, quality,  generally within LOB, but may begin to extend cross LOB. Resource Management -  Assesses resource needs and negotiates to obtain resources required/right size project as appropriate. Ability to understand project metrics, critical path, deliverables, processes, and effectively challenge team members,  job families, etc.  to ensure correct steps are taken for successful delivery
  • Business Value Delivered: Ability to understand project nuances to deliver highest benefit to the Business. Scope Prioritization and Recommendations - Ability to assess project and recommend best value approach/challenge appropriately. Ability to lead team to drive towards and develop innovative solutions. Manages business expectations and message to the business on scope decisions. Negotiates trade-off discussions as appropriate
  • Manage and Support People: Ensures most talented contributors recognized. Holds team members accountable for assigned tasks. Effectively delegates tasks to team member to ensure workload spread properly. Coaches/mentors team to teach best practices and grow talent pool   
  • Dealing with Ambiguity: Ability to work with unknown.  Defines, discovers, documents, or standardizes processes as appropriate. May involve defining oneself or assessing how/who can define and following through to completion. Ability to identify gaps in direction and ownership. Takes into consideration IT and Business needs to ensure that roles and responsibilities are clear and agreed upon. Displays the leadership to communicate and influence team to follow once direction is established
  • Decision-Making: Understands boundaries for decision-making. Knows when he/she should make a decision vs. who else/what level should make decision. Decision quality - Established track record of making the right decisions. Supports decisions with objective assessment/facts and can justify effectively to Dir +. Willingness/Courage to make decisions in appropriate situations when no other leadership is clear. Evaluates past decisions for insights to improve decision making. Willing to make unpopular decisions
  • Organizational Agility: Understands organizational structure and politics to influence and obtain agreement from Dir +. Knows who/where to pursue information within the organization and applies towards removing project obstacles.  Leverages existing relationships and builds new ones to deepen or expand agility. Recognizes organizational maturity and effectively considers in assessment of resourcing, program structure, and project planning.
  • Adherence to SDLC/Controls: Provides and drives process improvement suggestions. Proactively ensures project/program adherence to SDLC, Controls, and applicable Audit standards, and/or validity of exceptions requested. Facilitates project implementation reviews for complex projects
  • Annual Capacity/Complexity: Manages up to 50,000 hours across the job family; Complexity Indicator - Up to High/<35 


Desired Technical and Proficient Skills
  • Project Task Estimation
  • Resource Scheduling
  • Risk Management
  • Issue Management
  • Adherence to Standard Project Lifecycle
  • Budget / Financial Management including Business Case completion
  • Evaluation of impact to Total Cost of Ownership for multiple simultaneous, complex projects  
Business Knowledge: Proficient in multiple business disciplines and functions in the financial services industry. Consumer Banking background a plus 
Req #: 160046826
Location: New York, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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