Client Relations supports branch bankers, applicants, mortgage bankers and internal business partners by answering questions and providing status updates on Home Equity applications. As a Client Relations Specialist you will provide professional and personalized responses to callers through all stages of the Home Equity application process from pre-application to closing.
- Review applications quickly and thoroughly to provide accurate status updates
- Perform outbound calls to convey credit decisions to applicants
- Handle a high number of inbound calls in a fast paced environment
- Adhere to department metrics of call length, call quality and caller satisfaction
- Answer detailed questions about line of credit closing documents
- Service each caller using a polite, friendly and professional approach
This position is subject
to the Dodd Frank/Truth in Lending Act qualification requirements for
Loan Originators. As such, an employment offer for this position is
contingent on JPMC's review of your criminal conviction history, credit
report, information available through NMLS, and any other information
relevant to a determination by JPMC that you demonstrate financial
responsibility, good character, and general fitness for the position.
Note that any felony conviction within the last seven years will
disqualify you from consideration for this position. Your continued
employment in this position would be contingent upon compliance with
Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.