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GTI SO Core Server Support – Senior Manager – Client Engagement

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Global Technology Infrastructure – Service Operations

GTI provides infrastructure services to JP Morgan Chase & CO that is designed to meet current and anticipated business needs.

GTI – Service Operations are a global team which comprises of Distributed Server Services, Global Storage Technologies, product management, and middleware & messaging.  Team is responsible for managing the firm's global storage portfolio, selected application services, database and server portfolio of 100K+ servers globally.

The GTI-SO Core Server Support team is a part of GTI Service Operations and the team is in-charge of providing Level 2, Hygiene and patching support for the portfolio of servers under the support purview.

We are looking to extend our GTI-SO Core Server Support team in response to a significant increase in the supported inventory baseline, and we welcome applications from experienced Senior Infrastructure Manager Candidates with a proven track record maintaining client relationship, managing application suite.


Number of Years of Experience 15 -18


1.         Should possess strong domain knowledge.

2.         Ability to adapt to a dynamic work environment and constantly changing priorities.

3.         Effective written and verbal communication skills.

4.         Ability to develop strong client relationships and maintain them.

5.         Ability to work under pressure.

Key responsibilities

1.        Will be part of 20+ members of Global Service team.

2.        Setting a clear vision for success and working towards it.

3.        Managing team that works on planning and creating change records on behalf of business for server maintenance and tool sets that enable to track maintenance information of business.

4.        Will be responsible to drive the team towards efficiency.

5.        Partner with Business and identify opportunities for standardization and automation.

6.        Communicate at an executive level about the team’s strategies.

7.        Communicate global strategies and other firm wide initiatives through the required management chain and regular meetings.

8.        Develop team’s capability to take up more challenging projects/tasks.

9.        Responsible for managing head count portfolio for.

10.     Performance Management, mentoring and coaching the team.


  1. Minimum 10-12 years of relevant experience in infrastructure platforms and handling infrastructure operations.
  2. Experience of handling large team.
  3. Knowledge on LINUX, Solaris, AIX, ESX and WINTEL platforms.
  4. Knowledge on Application Support, Application Development and Change Management.
  5. ITIL Process experience.
  6. Performance Management for people.


PMP/Prince II- Good to have.

2.     Six-Sigma Knowledge/Certification- Good to have.


1.         Bachelors degree or higher

2.         Formal certification for supported platforms

3.         ITIL V3 Certification

Req #: 160044660
Location: Jersey City, NJ US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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