Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Chase is already leading the way with the services it is delivering to its customers through the Digital channels with Chase Online and our great mobile App. There is plenty more to come! The Digital Product team is building the future of banking, and you could be part of its success.
With the development of these innovative new services comes the challenge of providing controls that reassure and protect the customers, and help the Bank deal with the threats we face.
To enable great services we need great authentication, fraud and security controls. We are building the team that has responsibility for the strategy for developing these controls, designing how they operate and delivering them successfully.
In the role of Digital Customer Protection Data Scientist, you will be responsible for the analysis of the levels and patterns of fraud and the customers’ experience of our controls. You will be responsible for “tuning” the models and rules used within our detection systems.
You will operate within a team of 2-3 specialists with day-to-day responsibility for:
Reviewing Digital Channel logs to detect signs of compromise of customers devices and credentials (e.g. phishing, account takeover)
Working with risk partners and external vendors to design and develop models and rule that detect suspicious activity (e.g. account takeover)
Support the configuration of Digital detection and intervention tools (e.g. Actimize rules and list management)
Using link analysis to identify Assessing which other customers devices and credentials are affected where fraud is found (e.g. where else has the fraudster’s device been used)
Monitoring the effectiveness and customer experience impact of our fraud controls
Supporting the analysis of scale and scope of fraud threats to support the development of business cases to improve controls
Taking the attack to the fraudsters by disrupting their attempts, ahead of them attacking a customer