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Oversight & Control - CCB Control Officer Director - Executive Director

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

The Role:

The Chase Commerce Solutions Controls Team’s primary function is to implement an effective control framework across the Commerce Solutions organization, looking within and potential across the lines of business, to identify and remediate control issues with a sense of urgency regardless of the source.   

This position requires a strong knowledge and background in control or operational risk management including familiarity with compliance and audit best practices. The candidate will be expected to apply the firm wide oversight and control framework and protocols for strengthening the control environment (including Process Mapping, Risk and Control Self-Assessment, Issue Management and Control Testing) while serving as an expert control resource to the Commerce Solutions business units. 


  • Design and execute plans and programs to help design and implement a control agenda across identified CSO  business functions; Conduct strategic analyses to drive further and best practices.
  • Represent the Control team and function on relevant firm wide governance committees
  • Partner w/ the CCB RCSA Center of Excellence to develop and execute the RSCA program through: 
  • Understanding key business objectives, processes, risks and controls
  • Lead Tops Down Risk Assessments with senior leadership
  • Frame RCSA design
  • Lead process mapping
  • Lead completion of Risk and Control Matrices
  • Identify specific risks (inherent & residual) and associated risk ratings, control assessments (evidence, findings & conclusions) and control ratings, as well as business guidance & procedures
  • Oversee the entire life cycle of issue management; including managing Issue triage and Action Plan closure committees.  Where necessary coordinate the KEYS process and other activities to validate appropriate actions have been taken in accordance with stated action plans.
  • For more significant matters, partner with the business in the development of plans that address issue root cause and develop appropriate MIS to track the progress of action plans so as to ensure completion within stated timeframes
  • Partner with Compliance, Audit, Operational Risk and other control functions in driving the strategic agenda to improve the control framework.  Follow-up with accountable business leaders and their teams to ensure control issues (regulatory, audit, compliance identified, and business/self-identified)  are effectively resolved and subject to in-depth root cause analysis
  • Prepare for internal and external examinations
  • Partner with other control colleagues across CCB to identify and analyze trends and remediation plans that are highlighted across multiple exams and then work to ensure they are appropriately and consistently addressed.
  • Effectively manage programs and work-streams; reporting, data collection, and data analysis; ensure periodic and ad hoc management reporting is completed, timely and accurately.
  • Recruit, develop and retain a team of Control professionals (levels 601-603) supporting key Commerce Solutions assessment/business units.
  • Compile, update and prepare reports and analysis on RCSA program status and Issue Management Status including reporting to Risk and Control Committees.
  • Support Business Control Officer as needed in other duties

·         MBA (preferred) or Bachelor's degree in accounting, finance, business or related field

·         Over 15 years in the retail financial services industry; including background in operational risk management, audit, compliance, or control.  Supervisory and licensed experience preferred.

·         Relevant risk management experience and awareness either gathered through a risk or audit role preferred

·         Expert in operational risk and control frameworks (e.g. RCSA practices, KRI, loss events, COSO, COBIT, SOX) in a regulated environment (i.e. Basel II standards, FFIEC guidance, etc.)

·         Working knowledge of key financial  regulations and associated risks.

·         Demonstrated experience in risk and control self-assessments, including process mapping, risk analysis and control design evaluation skills.  Quality Assurance techniques / TQM / Six Sigma Black Belt helpful

·         Self-motivated & confident decision-maker with the ability to demonstrate leadership, challenging and influencing change where necessary

·         Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues

·         Effective communicator with excellent written and verbal communication skills

·         Strong analytical and documentation skills, as well as attention to detail

·         Ability to manage multiple assignments and meet tight deadlines within a team environment

·         Sound business judgment and objectivity

·         Flexible and creative thinker

·         Proficiency in Microsoft Excel and PowerPoint required


Req #: 160050092
Location: Dallas, TX US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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