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Tech Ops Analyst, Global Technology Infrastructure

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at




·         Ensure stable operation of the organization’s IT Infrastructure which includes end user support, daily operation and data center operation

·         Work closely with end-users and a team of regional and corporate IT professionals to provide IT infrastructure solutions that meets the business needs

·         Assist in troubleshooting of related problems with local vendors as appropriate to work towards resolution.

·         Oversee troubleshooting, systems backups, archiving, and disaster recovery, and provides expert support when necessary.

·         Interacts with internal clients at all levels to help resolve IT-related issues and provides solutions in a timely manner. Able to identify opportunities and make constructive suggestions on IT system improvement.

·         Represent the technology function to all LOBs. Provide IT support for commercial and investment banking and securities business and offshore bank.

·        Assist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.

·        Improve the utilization of Problem, Incident and Change Management.

·        Support remote sites in Malaysia and act as point of contact to business user

·        Manage and facilitate the process of incident management of the location whenever service issues are discovered, ensure that the right level of support is available, on-call, 24x7.

·        Provide back-up support to the local security administrator and data center operation team

Qualifications Requirement

  • Candidate must possess at least a Professional Certificate or related field. At least 3+ years’ experience in IT field and banking experience is preferred.
  • Strong technical knowledge of MS products, PC Hardware and working knowledge of common IT related functions to support a growing enterprise.
  • Must be able to multi-task and be flexible. Good problem analysis and solving skills.
  • Possess strong technology knowledge and expertise in data center control policy, capacity and request management, DCO tools, change, incident and problem management.
  • Able to communicate in English
Req #: 160020442
Location: Kuala Lumpur, 14 MY
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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