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Application Support Analyst

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next - for you and for us.


The Mortgage Technology Team is seeking an Application Support Analyst to support various Mortgage Banking applications, especially ones using Informatica.
Responsible for day-to-day support of the applications, including tasks related to identifying and troubleshooting application issues and issue resolution or escalation.  Responsibilities also include root cause analysis, management communication, and vendor relationship management.  Evening/Weekend on call periods are required.


The successful candidate will:

  • Ensure back-up and recovery strategies are in place and effective by executing Disaster Recovery planning and testing
  • Influence production stability through strong production Readiness management
  • Manage production infrastructure (servers/network) and maintenance periods
  • Develop and distribute accurate performance metrics
  • Support information gathering for the audit and IT Risk agenda
  • Implement minor application code fixes
  • Anticipate problems and analyze ways to mitigate the risk
  • Articulate the business value and impact of advanced technical and non-technical information
  • Identify when issues need to be raised to management and/or vendors for assistance.
  • 5+ years of experience in information technology with an emphasis on application support of back end systems
  • Informatica ETL technologies for supporting data extraction, loading and transformation
  • SQL (any dialect)
  • SQL Server 2005/2008, Oracle
  • .NET / SSIS (optional)
  • Pegasystems (optional)
  • Knowledge of any scheduler (adTempus/Control-M)
  • Desired background
    • Informatica application development or MIS background with related degree
    • Understanding designing and implementing proactive systems monitoring and health checks
    • Incident management life cycle skills and experience
    • Experience developing system metrics and stability reporting
    • Knowledge of Problem and Change Management processes and tools
    • Excellent written and verbal communication skills with various levels of an organization
    • Ability to influence and lead technical conversations within other IT groups to guide problems to resolution
    • Experience with any of the following applications: DITDATA(Informatica), DLSS, Funds Transfer, Solomon, LAWS, SECA, Default Workflow(Pega).
Req #: 160033617
Location: Lewisville, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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