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Windows System Administrator, Global Service Operations

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.



Global Services Operations (GSO) is responsible for Level 2 service support delivery for JPMorgan Chase's Global Technology Infrastructure (GTI).  Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while its’ Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.

Within GSO, the Critical Infrastructure Operations team is being formed to provide high level / dedicated Level 2 support for 4 Critical Infrastructure Applications:  Keon / LDAP, Active Directory and DNS.  This dedicated team will include Wintel and Unix System Administrators to provide the highest degree of service for these 4 applications – driving service improvement and ensuring the highest availability. 


As a Windows Server Administrator within the GSO Critical Infrastructure Operations team, you will be responsible for supporting the OS instances and provide application support for Active Directory, DNS, WINS, and Active Roles Server – ensuring the highest degree of resilience and top tier support to drive the highest availability.  Driving service improvement across the environment is key to the role:  managing all service delivery resiliency, efficiency, and audit programs as well as ensuring engineering standards and products are integrated across the Windows physical and virtual platforms.  The scope of responsibilities will entail trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment. 



The candidate:

-          Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment.

-          Must be able to manage mission critical environments for major global financial services organization and strive for continual improvement across the environment.

-          Be able to effectively communicate with diverse technical teams, multiple lines of business at all levels within the organization.

-          Perform proactive duties, including patch management and software upgrades.

-          Work well independently and within a group within a fast paced, dynamic environment

-          Perform all duties following all JPMC standards regarding engagement, change management, and escalations.

-          Required to escalate to vendors and provide root cause analysis and incident reports. Provide timely resolution to break/fix issues. 


***This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to

enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting

the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing

employment or assignment.

  • Minimum of 3-53+ years of hands on experience working with Windows Servers in a complex, global, mission critical production environment

  • Bachelor of Science degree or equivalent experience

  • Working knowledge of VMware ESX Server 3.x

  • Advanced knowledge of Windows 2003-2012 Server Products, Active Directory and DNS

  • Understanding of security best practices for multi-tiered operating systems

  • Advanced scripting abilities a must in at least the following languages:  Powershell, VB, Perl

  • Familiarity with Autosys, ControlM SCCM, SCOM, NetBackup, RMAD

  • Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting/automation for Windows based OS

  • Ability to adapt to a dynamic work environment

  • Strong ability to take ownership of issues and drive resolution across teams

  • Assertive personality and drive improvement across environment

  • Effective written and verbal communication skills

  • Ability to develop strong client relationships

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Req #: 160014719
Location: Houston, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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