CCB - Assistant Branch Manager - Brooklyn, NY (Newkirk)
Job Description
Assistant Branch Managers have responsibility for operations, and, if skilled/comfortable, also work with Personal Bankers (PB). Operations responsibilities include ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, ensuring the entire branch staff is trained and follows policies and procedures, and operating within the guidelines of Chase's Code of Conduct.
The ABM directly supervises and coaches Tellers/Lead Tellers to accurately handle paying and receiving transactions and to provide great customer service. To ensure that we are meeting the needs of the customers, you will also schedule the Teller staff based on customer traffic and branch hours and assist with Teller transactions during peak volume periods. Additionally, the ABM coaches the Tellers to make safe and simple referrals to bankers. Sales skill set is not required but is a plus. The ABM may also assist with account opening/customer interactions during peak periods.
The ABM works with the BM to improve branch performance, including Branch Profit & Loss, Service Scores, Sales Campaign Results, Product Value Credits (PVCs), and Sales Production/Volume. They will work with the BM to regularly communicate branch performance and priorities with the branch team and support the BM in hiring and staffing for all branch roles. Additionally, oversee the entire branch staff in the absence of the BM.
- Successful completion of the Assistant Branch Manager Training Program OR minimum 1 year as a Chase Assistant Branch Manager required
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Strong working knowledge of branch operations required
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Minimum two years experience in retail banking and minimum one year branch Teller experience required; PB experience is a plus
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Extensive experience with customer contact and providing excellent customer service is critical
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Demonstrated proficiency in operations, transaction accuracy, and Teller referrals
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Strong probing, communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues
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Sales skill set will vary; demonstrated ability to perform and coach sales interactions is a plus
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Demonstrated leadership skills and regularly goes above and beyond to assist others
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High school degree, GED, or foreign equivalent required (college degree strongly preferred)
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Ability to work all branch hours, including Saturday, and some evenings required
