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CCB Ops: Performance Management Oversight Leader

Job Description



The Business Planning and Analysis team is a part of Consumer and Community Banking Operations and is responsible for developing and managing staffing plans to ensure CCB Operation’s business objectives are met. The Center Of Excellence centralizes employee Leave of Absence management, Talent selection strategy and newly created Performance Management for non-exempt employees within CCB Operations (domestic and global).



The Infrastructure Services Performance Oversight Manager leads the team that provides oversight of performance management across CCB Ops sites (domestic and global). This requires interfacing with leadership, tracking and trending performance requirements to ensure all aspects of Performance Management are being effectively processed and coordinated so as to prevent a negative impact on the business or employee experience.



The Leader will acts as a liaison between senior leaders, CCB Operations teams, Human Resources (HR); Business Planning and Analysis Teams (BP&A) to ensure all aspects of Performance Management is effectively executed and coordinated across sites for domestic and global non-exempt employees. The leader will have Performance Managers in various sites reporting to the leader.



Essential Functions:



· Central point of contact and liaison for performance management related activities between Operations site leadership, Global People Support, HR & BP&A, Training

· Expert on performance management disciplines and guidelines (coaching, developing, Performance Improvement Plans, Termination)

· Develop network and partnerships within Consumer & Community Banking Operations; to include but not limited to leadership at all levels, Global HR People Support, Training.

· Suggest and help coordinate implementation of performance management process improvements and advocate for training initiatives, if applicable.

· Identify opportunities to improve processes by proactively soliciting feedback from employees, managers, and HR.

· Identify gaps and develop solutions that foster consistency and execution Performance Managers

· Reinforces Policies & Practices -promptly escalates and assists to resolve issues adversely impacting the employees, consults with Site Leadership and HR as appropriate.

· Be able to effectively communicate performance management trends and patterns to Leadership

· Understand and role model the 5 Keys to a great Customer Experience.



Experience/Skills Needed





Leadership Skills

- Develop and lead team of Performance Managers

- Lead by example and coach on key behaviors to drive results

- Responsible for performance management tracking and trends

- Select and retain talent within the team

- Identify ways to support inclusion and diversity

- Resolve complex and escalated employee concerns

- Operate with urgency and meet deadlines

- Focus on the customer, the organization’s business goals and systems

Communication Skills

- Strong verbal and written communication skills

- Ability to influence internal and external business partners

- Relationship management

- Knowledge of professional discipline and applies knowledge to influence decisions



Problem Solving Skills

- Ability to plan, prioritize with a global mindset

- High conflict resolution skills

- Prioritize diverse workloads

- Recommends and implements enhancements to improve effectiveness and efficiency of services and systems

- Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets



Analytical Skills

- Participates in development of goals and execution of strategy

- Specialized functional or technical knowledge that allows for independent thought and action on important department activities

- Execution of control initiatives

- Required to abide by all applicable regulatory and department practices and procedures



Computer Skills

- Strong knowledge interpreting and analyzing data

- Solid technology, reporting, reconciliation and quantitative skills.

- Strong working knowledge of business applications (i.e., Word, Excel, PowerPoint, SharePoint).





Qualifications - Internal

- Minimum of 5 to 10 years management experience strongly preferred

- Experience in a large department within an Operations function strongly preferred

- Expert knowledge and strong experience in managing to HR policies and procedures specific to performance management disciplines preferred

- Must be willing to work in an environment that requires heavy client interaction

- Experience in starting a new department preferred

- Solid technology, reporting, reconciliation and quantitative skills.

- Advanced knowledge of business application (i.e., Word, Excel, PowerPoint, SharePoint, Manager Connection, Time and Attendance, WebStats)

- Ability to independently synthesize data and take action, as appropriate

- Advanced proficiency with computer functions strongly preferred

- Bachelor’s Degree preferred, Master’s Degree preferred
Qualifications - Internal

- Minimum of 5 to 10 years management experience strongly preferred

- Experience in a large department within an Operations function strongly preferred

- Expert knowledge and strong experience in managing to HR policies and procedures specific to performance management disciplines preferred

- Must be willing to work in an environment that requires heavy client interaction

- Experience in starting a new department preferred

- Solid technology, reporting, reconciliation and quantitative skills.

- Advanced knowledge of business application (i.e., Word, Excel, PowerPoint, SharePoint, Manager Connection, Time and Attendance, WebStats)

- Ability to independently synthesize data and take action, as appropriate

- Advanced proficiency with computer functions strongly preferred

- Bachelor’s Degree preferred, Master’s Degree preferred

Req #: 180038267
Location: Westerville, OH US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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