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CCB Ops: Performance Management Business Process Manager

Job Description



The Business Planning and Analysis team is a part of Consumer and Community Banking Operations and is responsible for developing and managing staffing plans to ensure CCB Operation’s business objectives are met. The Center Of Excellence centralizes employee Leave of Absence management, Talent selection strategy and newly created Performance Management for non-exempt employees within CCB Operations (domestic and global). 

As a Business Process Manager you will be supporting the Performance Management Team, supporting CCB Operations teams that are domestic and global.   This role requires the ability to communicate information concisely, both verbally and in presentation form, execute with a high attention to detail and work with a sense of urgency with all levels of the organization. You will be required to champion and complete timely “Run the Bank” and “Change the Bank” projects and initiatives for Performance Management initiatives within the team.

Essential Functions

 

§  Create monthly business reviews as well as create ad hoc power point presentations for senior leaders and business partners 

Champion, complete and track project and process improvement initiatives

Create and run daily, weekly and monthly reports for both teams

§  Review monthly Score Cards with performance metrics

§  Oversite of the Change Management process

§  Write procedures, maintain evergreen process for all procedures, reference guides

§  Create and update process maps and maintain for all new processes and procedures and present to controls

§  Create and update training material

§  Partake in process initiatives and strategy planning

§  Create Business Resiliency plans

§  SharePoint development and maintenance

§  Identifying process improvement opportunities

§  Develop network and partnerships within Consumer & Community Banking Operations

Experience/Skills Needed

  

§  Strong knowledge and experience in managing to HR policies and procedures specific to performance management disciplines preferred

§  Proven analytical skills and ability to understand and present data in a format that can be used to identify gaps, show areas for improvement, identify risk as well as success metrics and communicate the results to all constituents

§  Proven ability to handle multiple priorities, meet deadlines and effectively support the teams through change

§  Proven ability to analyze, interpret and translate metric performance across functions and across different lines of business

§  Proven ability to develop and maintain relationships and influence others

§  Possess strong interpersonal skills for partnering with various levels of the organization and influencing results

§  Proven ability to effectively communicate (written and oral) with multiple levels of management

§  Demonstrated organization skills, accuracy and attention to detail, while handling multiple demands and shifting priorities

§  Process improvement - recommend improvements in internal processes through Change Management for efficient operations.

§  Solid technology, reporting, reconciliation and quantitative skills. Advanced knowledge of business application (i.e., Word, Excel, PowerPoint, SharePoint, Manager Connection, Time and Attendance, WebStats)

§  Suggest and help coordinate implementation of hiring process improvements

§  Ability to work collaboratively and to develop strong, positive working relationships across a matrixed organization

Qualifications - Internal

- Minimum of 5 to 10 years management experience strongly preferred

- Experience in a large department within an Operations function strongly preferred

- Expert knowledge and strong experience in managing to HR policies and procedures specific to performance management disciplines preferred

- Must be willing to work in an environment that requires heavy client interaction

- Experience in starting a new department preferred

- Solid technology, reporting, reconciliation and quantitative skills.

- Advanced knowledge of business application (i.e., Word, Excel, PowerPoint, SharePoint, Manager Connection, Time and Attendance, WebStats)

- Ability to independently synthesize data and take action, as appropriate

- Advanced proficiency with computer functions strongly preferred

- Bachelor’s Degree preferred, Master’s Degree preferred

Req #: 180038280
Location: Westerville, OH US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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