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Testing - New Hire Kit - Indonesia

Job Description

  • Verify and evaluate client information and client KYC records.
  • Ensure client records are complete and accurate.
  • Escalation point for WCOB team with key stakeholders and their clients.
  • Matrix reporting line to main WCOB Hub in Hong Kong (for new onboarding) & Singapore (for renewals); responsibilities to include providing team updates, MIS, and ensuring team is inline with Global Operating Model.
  • Monitor team’s capacity, KPI’s, and KRI’s to ensure a smooth and seamless on-boarding process for our clients and front-office.
Due to local regulatory requirements, this role is strictly considering Indonesian citizens
 
Mandatory Skills
  • Experienced in KYC and/or Client On-boarding.
  • Strong technical skills (Microsoft Office - Excel, PowerPoint, Word).
  • Strong verbal and written communication skills in English.
  • Ability to read and converse in Bahasa Indonesia
  • Adaptable, flexible and willing to work in a dynamic environment.
  • Ability to directly address conflicts and escalate issues where appropriate and communicate effectively with all levels of management.
  • Strong sense of accountability and ownership over end to end client on-boarding process.
  • Developed problem solving techniques and solutions oriented.
  • A team player who is comfortable working within a team and individually to deliver results.
  • Self starter, ability to multitask and work effectively under pressure and stress.
  • Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals and “think outside of the box” for achieving results.
 
Qualifications                        
  • B.A. Degree or equivalent
  • Minimum 5-7 years’ experience in financial services operations or compliance, Investment Banking, custody or client service.
Req #: 180057348
Location: DKI JAKARTA, JW ID
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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