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Communications Manager - Consumer

Job Description



The Consumer Field Communications at Chase is seeking an experienced Writer/Publisher who will be responsible for creating and maintaining a communication request tool and calendar, a publishing platform and libraries, and also ensuring all publications present correctly to the end user. This role is a mix of administration and web editing, and requires a leader who is motivated by producing an efficient, high-quality, online communications platform to properly govern communications requests and timely execution. Candidate should be strong with excellent technical, communication and presentations skills that can work independently and in groups to create and manage governance calendar, platforms, SharePoint sites and libraries to ensure that all governance publications are accurate and generated on time.


Primary responsibilities include:

  • Determine appropriate communication timelines, maintain the communications governance tool, and update the calendar with new and updated communications requests
  • Follow newly developed publishing schedules to meet deadlines, working closely with colleagues to execute on deliverables.
  • Ensure communication requests are properly vetted and prepared for approval as needed before communication
  • Coordinate all related implementation projects associated with Customer Obsession, Employee Obsession, Innovation, OneChase and Controls.
  • Ensure communication of all newly approved or updated policies, guidelines and procedures to appropriate audiences
  • Enhance the communications governance tool, forms, libraries, project sites usability, functionality and content value
  • Partner and communicate on a regular basis with various content technical groups (e.g. Google Team) to explore potential improvements and enhancements.
  • Maintain site security, user group assignments, and customize content as requested.
  • Monitor SharePoint evidence of content approvals and versioning
  • Ensure SharePoint content is properly maintained and archived correctly
  • Ensure proper execution of affirmation activities and procedures are complete, accurate and recertified as necessary.
  • Proactively ensure the SharePoint sites and any intranet web site content, software & hardware meets all IT, regulatory, Compliance, Risk, Access and Audit policies & standards requirements.
  • Provide documentation and support for internal and external audits and reviews
  • Be flexible and supportive of BAU, emergency and special assignments in continually changing environment.

  • Qualifications
  • One to three years of experience publishing material, generating reports, and administrating Adobe RoboHelp.
  • One to three years of experience utilizing other web editing tools such as Adobe Dreamweaver and Photoshop.
  • One to three years of experience producing and analyzing web traffic reports utilizing Adobe SiteCatalyst.
  • One to three years of experience with SharePoint design and administration.
  • Strong Microsoft Office skills.
  • Five years of SharePoint development and administration experience
  • Proficient with MS Office applications, including VBA programming
  • Knowledgeable in front end web development, with consideration given to UI and UX. Responsive and mobile design a plus.
  • Experience using web editing tools such as Adobe Dreamweaver and Photoshop
  • Good Understanding of HTML, CSS, and JS
  • Experience with digital analytic and survey tools to drive improvements in traffic/results
  • Ability to independently troubleshoot technical issues as they occur
  • Interest in learning how to leverage available features in existing tools to improve internal processes and quality of publications.
  • Naturally inclined to seek ways to improve system performance for end users.
  • Demonstrated ability to work as team player
  • Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast paced and changing environment.
  • Demonstrate problem solving skills; the ability to deal with conflict and multiple constituencies and manage multiple simultaneous objectives is imperative.
  • Superior writing and editing skills
  • Excellent writing and communications skills, as well as technical skills. Strong judgment. 
  • Outstanding interpersonal skills. Ability to advise and work with senior management and business partners.  
  • Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives 
  • Comfortable in chaos and calm in crisis.  
  •  Unquestioned ethics with a commitment to always doing the right thing. 
  • Bachelor’s degree or equivalent work experience

Req #: 180036104_1
Location: Phoenix, AZ US
Job Category: Marketing/Communications
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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