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Business Process Manager

Job Description


Business Process Manager
The successful candidate will be responsible for managing Materials Management functions.  Strong understanding of card development, card manufacturing and personalization technologies, and industry standards and practices are required.  Candidate must have proven ability to work within a team environment, multi-task, develop and build partnering business relationships and possess excellent written and verbal communication skills.
Responsibilities include:
  • Manage multiple 3rd Party Vendor relationships
  • Responsible for TPO oversight for all 3rd Party Vendors for card manufacturing:
    • Take a leadership role in the negotiation of vendor agreements/renewals, work with Sourcing, legal counsel and cross functional areas of the organization to ensure the contracts and agreements meet the business requirements and internal policies & procedures
    • Performance of regular vendor risk assessments to determine risk with regards to financial solvency, business dependency, replacement time & cost, dollar spend, reputation
    • Develop key performance indicators to measure the effectiveness of the card manufacturing operations, monitor the performance of agreements and the overall vendor relationship including the administration of effective report cards to ensure adherence to service levels and operational targets
  • Continually reviewing Audit, Compliance and Association (Visa & MC) requirements
  • Responsible for departmental policies and procedures
  • Incorporate CTO Practices and Protocol including Continuous Improvement methodologies
  • Extensive knowledge of Bank operations
  • Achieve high levels of employee satisfaction
  • Achieve high levels of customer satisfaction
  • Ensure Controls are effective, maintained and monitored
  • Close interaction with Marketing and Card Production Center personnel to ensure a positive customer experience
  • Plan, organize, direct, manage and evaluate the inventory management activities and budget of materials management organization
  • Confer with other department management and staff to coordinate materials management activities
  • Direct and manage corporate governance and regulatory compliance procedures related to materials management operations
  • Develop and implement profit improvement plans and change management plans
  • Perform managerial functions, such as preparing proposals, budgets, analyzing component costs, manage vendor invoicing, performance/penalty adjustments, and charge backs where appropriate.
  • Perform day to day administrative tasks such as maintaining files and processing paperwork for sourcing and contract management
  • Remain current with the latest materials management and material handling tools, technology and procedures
  • Develop constructive and cooperative working relationships with internal and external partners, help to establish common goals between stakeholders-driving communication from both sides, and maintaining the relationships over time
  • Translates business, technical and RFP requirements to identify, evaluate and select the right vendor partner to support business need
  • Identify opportunities with current supplier relationships that align with current Materials Management organization where they do not exist to create efficiencies in processes and procedures. IE: EMV Migration & International Personalization management
  •  Bachelors Degree with 5 to 8 years of work experience preferred
  • Understanding of the Card business preferred
  • Solid knowledge of materials management – paper and plastic components
  • Knowledge of various credit card types:  magnetic stripe, contact, contactless, EMV, PVC, embedded metal and full metal construction
  • Strong interpersonal skills, ability to develop and maintain internal and external business relationships
  • Outstanding problem solving skills and ability to apply appropriate tools and level of analysis to specific situations
  • Strong organizational skills, attention to detail, analytical in nature
  • Sound financial management
  • Highly motivated individual with willingness to take initiative
  • Strong verbal, written and presentation skills
  • Excellent computer skills
  • Advanced knowledge of Microsoft Office Suite  and Oracle e-Business Suite tools
Req #: 160050454
Location: Wilmington, DE US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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