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Operations Analyst II

Job Description

  • The Digital Services Operations Payment Exceptions team is responsible for maintaining the day to day back office activities involved with ensuring efficient and cost effective processing of Chase Online/Mobile Bill Payments.  These activities include ensuring a high electronic rate (e-rate) and low paper volume as defined by management with the goal of keeping cost per transaction within or below budget.
    As a Digital Services Operations Analyst II, you will be tasked with automating and/or streamlining bill payment operations processes in order to maximize efficiency and cost savings.  In order to achieve these efforts, you will need to work closely with the bill payment production staff to gain a thorough understanding of their processes.  You will also be expected to assist with peer reviews and act as a back-up for production work as coverage needs warrant. 
    In this role you will be responsible for, but not limited to:
    • Documenting and maintaining process maps and procedures.
    • Consistent communication of metrics around business operational functions.
    • Manage and reduce bill payment operating costs.
    • Maintain technology “wish list” of improvements and work continuously to drive items to completion.
    • Identification of process efficiencies both operational and systemic.
    • Support projects driven by product by writing requirements and drive to completion with urgency.
    • Assist with Biller Directory management and monitoring of electronic payment rejects and returns.
    • Assist with electronic and check bundling efforts.
    • Assist with validating payee scrub files prepared by other team members to ensure accuracy of updates being performed.
    You may also serve as the Delivery Manager for the ACI Worldwide relationship, as well as a Digital Ops liaison for MasterCard RPPS. 
    These responsibilities include, but are not limited to:
    • Working closely with ACI and RPPS relationship managers
    • Participation in annual ACI onsite evaluations
    • Driving gaps to closure with vendor
    • Reporting on health and status of all remediation of gaps 
    • Provide monthly scoring of RPPS and ACI payment processing
    • Reconciliation of payment volumes for monthly invoices
Broad basic knowledge of online/mobile payments and online/mobile banking products and services.
• Strong interpersonal and team player skills.
• Strong communication skills.
• Strong analytical and writing skills.
• Strong organizational skills.
• Detail oriented.
• Proficient with Microsoft Office products including Outlook and Excel.
• High School Diploma required.
• College Degree preferred or equivalent combination of education and experience.
Req #: 160031835
Location: Wilmington, DE US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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