Chase Consumer & Community Banking (CCB) Digital organization provide support for the CCB businesses which serve more than 61 million consumers and 4 million small businesses across Consumer, Business and Mortgage Banking, Card Services, Auto Finance and Merchant Services. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The successful candidate is a leader who thinks holistically about both business, technology, and finance. This strategic, results-oriented leader will help a growing team to drive strategic analytics and financial support to the digital organization. The ideal candidate is a structured, highly-organized individual who can flexibly adapt to a fast paced environment, has superior analytical skills and is an effective communicator.
Key responsibilities include, but are not limited too:
Partner with the business to develop key performance metrics tied to our self-service transformation and effectively communicate the savings linked to these efforts
Enhance Digital sponsored business case process to facilitate quarterly post-mortem reviews to confirm assumptions and track results against the pre-defined KPIs. Ensure that the business value for foundational investments is linked back to the businesses
Support the evaluation of feature / function deployment to measure digital productivity
Support investor day, earnings, etc. through inquiries and analysis of various digital products and metrics
Work with key partners and stakeholder to enhance existing financial processes and analytic models to support digital business
Active participation in structuring of Head of Digital Weekly Staff Meetings, Town Halls, Off-sites and executive communications
Bachelor’s degree in Finance, Accounting, Mathematics, Engineering or related majors
8+ years of related experience (e.g., Financial Planning, Data Analysis)
Excellent interpersonal and communication skills, both written and verbal and the ability to influence and gain trust of executive management
Ability to work effectively in a matrixed and rapidly change environment
Exceptional time management, multi-tasking and prioritization skills essential
Ability to interact effectively with peers and senior management
Outstanding PC skills (PowerPoint, Excel, Hyperion Essbase, SAP)
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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