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CCB Risk-Digital Fraud Risk Management- Executive Director

Job Description

JP Morgan Chase

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Our Firmwide Risk Function

Our Firmwide Risk function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.


CCB Risk

Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others.

The Role: The Digital Fraud Risk Management Director will manage the Digital Fraud Risk Management team in Consumer Banking Risk Management. This team is responsible for protecting Chase Digital clients from fraud in an environment where both the tactics and technology change rapidly. Responsibilities include:


  • Management of the administration of the authentication strategy used to support Chase’s digital channels
  • Management of fraud prevention strategy associated with financial transactions initiated via Chase’s digital channels, including strategy cost-effectiveness, customer friction, fraud net operating losses, attack monitoring, root cause analysis, corrective actions.
  • Lead and develop a team of global professionals
  • Defining and managing to an annual budget
  • Ensure that all processes used to administer authentication or manage fraud contain appropriate controls to manage operational or reputation risk
  • Provide subject matter expertise in support of new Digital initiatives to ensure appropriate measures are built into the products to mitigate fraud risk
  • Provide strategic leadership to aid the Consumer Banking Risk Management organization in identifying future forms of technology investment and potential benefits
  • Partner with data scientists to identify fraud attack patterns in a big data environment & develop/evolve statistical models
  • Serve as a product manager for the delivery of new fraud prevention capabilities in an agile development methodology
  • Ability to work collaboratively with cross-functional partners to understand and address key business challenges
  • Identify key risk indicators and metrics, develop key metrics, enhance reporting, and identify new areas of analytic focus to better capture fraud.
  • Ownership of related standards designed to mitigate fraud risk associated with digital payments
  • Other duties as assigned


  • 5-10 years of relevant experience in managing fraud prevention functions from a risk management perspective.

  • 5-10 years of direct analytical and/or management experience in developing and implementing fraud prevention strategies.

  • Demonstrated ability to manage fraud losses and mitigate emerging threats from a fraud risk perspective within the digital channel.

  • Track record / proven experience in financial services, payments or technology industries working on digital products and solutions

  • Master's degree preferred, undergraduate degree in a quantitative/technology field required

  • Strong expertise and understand of current industry challenges and solutions in the area of digital and phone transaction monitoring and authentication practices

  • Demonstrated track record of completing analytical exercises geared toward customer behavior analytics..

  • Strong verbal and written communication – has the ability to present information confidently in a crisp and easily understandable way

  • Exceptional leadership skills with a desire to oversee the development of risk analysts on the team

    • Prior experience mitigating fraud risk in a Digital environment or equivalent
    • Experience mitigating fraud associated with vulnerable populations (e.g. elder abuse)
    • Work experience in a large financial institution and/or online payment vendor is a plus


    • Demonstrated experience with risk-based authentication platforms and familiarity with applications of data derived from multiple digital sources for fraud prevention purposes
    • Demonstrated ability to work in a machine learning & big-data analytical based tools
    • Data analyses, financial analyses, designing & analyzing experiments, and building statistical model[MA1]  and analytically derived decision trees.
    • Must have passion for data manipulation and deriving meaningful information from it.
    • Candidate must be able to execute against multiple deliverables with minimal guidance.       
    • Ability to tell a compelling, data driven story to executive management with strong visualization skills
    • Attention to detail and strong organizational skills.
    • Good written and oral communication skills.
    • Ability to work in a large corporate environment, demonstrating a history of being effectively influence in a complex, matrixed organization.
    • Ability to work in a fast pace environment, and react to changes efficiently.
    • Must be able to take a balanced approached to solving business issues, carefully weighing tradeoffs between losses, revenue, overall profitability, and delivering an exceptional experience for Chase customers.







Req #: 180043221_1
Location: Wilmington, DE US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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