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Digital Payments - Operations Risk/Control Product Associate

Job Description

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves half of America‚Äôs households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,100 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to 


Digital payments are a key growth opportunity for Chase.  As digital payments adoption increases, new ways to communicate with our customers about their accounts and improved ways to promote digital engagement continue to evolve at a rapid pace.  Chase intends to be a leader in this space delivering highly differentiated experiences that help drive preference and usage.  Currently Chase is a leading innovator in several digital payment programs, including Digital Wallets, P2P (QuickPay) and QuickDeposit.


The Digital Payments Controls Manager will be responsible for oversight of the controls for our digital payments capabilities.  They will establish and maturate controls for the program including the development and refinement of the controls framework.


Key Responsibilities:

Efficient execution of oversight and controls for Digital Payments, including the identification of trending and/or emerging issues. This may include detailed analysis and presenting key findings.


Additional Responsibilities:

  • Act as a subject matter expert and point of contact for controls within the Digital Payments team to evaluate and advise on risks and controls for all new products and enhancements
  • Work with the Digital Payments controls and governance lead to further the strategic control agenda for Digital Payments
  • Lead interaction with audit, compliance, risk for Digital Payments
  • Ensure controls are executed on an ongoing basis as expected
  • Drive Issue Management; including the formal identification of issues and timely resolution
  • Risk and Control Self-Assessment and ongoing management of related governance functions to ensure consistency and adoption of best practices


  • At least five years of related professional experience in fields related to operational risk management, preferably gained through a risk management, process design, or auditing role, although other relevant experience will be considered  
  • Bachelor degree or equivalent experience
  • Proven results with regard to driving improved customer experience and quality through implementation of strong controls, process reengineering, best practices and self-assessment frameworks
  • Ability to plan and execute in a timely manner with an appropriate sense of urgency
  • Sound business judgment and objectivity with ability to think critically about how risks are mitigated
  • Analytical strength in understanding and mapping business processes
  • Self-motivated & confident with the ability to demonstrate ownership, challenging and influencing change where necessary
  • Independent worker with strong communication and relationship skills
  • Advanced presentation skills, both written and verbal, with ability to communicate project status to executive/senior management
  • Strong computer skills including Excel and PowerPoint, with ability to learn new tools as required. Skills with data analytics tools are a plus.
Req #: 180045487_1
Location: New York, NY US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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