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Vendor Management Lead, Global Technology Infrastructure

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm. 
Data Center Services (DCS) is responsible for the development of Data Center Strategy and Architecture to meet the firm’s compute and storage capacity requirements. DCS is also responsible for the management of Data Center capacity, placement, governance reporting and metrics. DCS is accountable for Global Data Center management, incident support and operations including Moves, Adds, Changes and Cabling. DCS is also responsible for the Global Media management function, providing physical data guardianship of removable media for the Data Center sites.
This position is for a Vendor Management Lead who can manage and balance a combination of hands-on execution of complex cross-service initiatives. This role reports directly to the Risk, Controls and Service Management Lead for Data Center Services.   Position requires a strong self starter who can proactively engage a virtual cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills.
As the vendor management lead the role will be responsible for managing vendor relationships across Data Center Services.  The vendor management lead will coordinate with Legal, Sourcing, Risk, and the delivery managers in preparing: Requests for Proposals, Contract Agreements and Schedules, and Third Party Oversight reporting.  This role will require coordination with Business & Finance Management for vendor impacts to the operating budget and the spending requests associated with new and renewing contracts.
Key responsibilities:
  • Manage individual(s) contributing to the TPO process
  • Ensure the effective oversight and management of the DCS vendors
  • Maintain ongoing relationships with business unit management to facilitate and address any requirements and issues that may arise from their respective Third Parties;
  • Work with the DCS Delivery Managers to fully understand the goals of the Third Party Oversight program and how to use supporting tools by delivering formal training and by providing "just in time" support as a Third Party Oversight subject matter expert;
  • Coordinate with Key Partners (i.e. Legal, Sourcing, Information Risk, Compliance, etc.) and the individual managers in preparing: Request for Proposals, Contractual Agreements & Schedules, and Third Party Oversight Reporting
  • Coordination with Finance for third party impacts to the operating budget and spend requests associated with new and renewing contracts;
  • Develop and manage a prioritized pipeline of Third Party engagements.  Sponsor and determine suitability of new engagement requests.  Support provider selection processes and prioritize new requests based upon business needs and process capacity;
  • Evaluate and assess Third Party criticality and review changes in scale and scope of services contracted with Third Party for material impact.  Confirm ongoing roles, responsibilities and persons involved with the Third Party;
  • Partner with Delivery Managers to manage, monitor and track Third Parties compliance to the Third Party Oversight program.  Responsible for monitoring through various reports, tools, and system research for all engagements/services associated with the Third Party;
  • Analyze and assess SLA performance to determine if the SLAs are appropriate given the service being performed by the Third Party and the risks associated to the service; 
  • Partner with Delivery Managers to monitor all applicable risk assessments are completed in the appropriate timeframe based on third party risk tier.  Individual judgment and decision making will be exercised to determine applicability of certain questions on various assessments based on the Third Party service and risk.  Escalate trends where ITRM, Resiliency, Sourcing or Performance Monitoring becomes backlogged with the risk assessments, issue reviews and documentation.  Ensure appropriate remediation plans, action plans and non-compliance acceptances are in place.  Review adequacy of disengagement plans;
  • Ensure that all TPO policy and procedural requirements are met, review and analyze all information gathered in the process to ensure compliance with all over sight requirements;
  • Support the review and monitoring of key metrics incl. remediation plan issues and support timely closure of issues as needed 
  • 5+ years experience in Sourcing, Contract Negotiations, or Cross-LOB Project Management
  • Thorough understanding of SPARC and ePurchase
  • Detailed knowledge of JPMC Procurement, Legal and Risk processes
  • Project management and business acumen within JPMC
  • Strong project management experience required; PMP preferred
  • Excellent written and verbal communication skills.
  • Ability to develop strong relationships.
  • Experience self starter that can take ownership of the functions, deadlines, as well as understanding the strategy or reasoning for completing the effort
  • Accounting experience is a plus
  • Ability to work in deadline oriented and controlled environment
  • Ability to demonstrate flexibility and adaptability to rapidly changing business and technology needs
  • Self motivated and proactive with the ability to work in a team


  • Strong attention to detail, high level of accuracy and problem solving skills
  • Advanced experience with MS Excel and PowerPoint.
  • Excellent written and verbal communication skills
  • Organizational, time management and multi-tasking skills
  • Strong presentational skill sets verbally, visible and written
  • Strong communications, interpersonal, and consultative skills
  • Ability to take initiative and use proactive approach
  • Excellent analytical ability and proficient technical skills
  • Ability to work independently
Req #: 160023720
Location: Columbus, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

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