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Data Center Capacity Planner

Job Description

About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. is a leading global financial services firm that specializes in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The firm spends roughly $9 billion a year on technology and employs over 40,000 technologists. Our dedicated teams design, build and deploy technology solutions that, amongst many other things, process $6 trillion in payments per day and serve 19 million mobile customers.

About Global Technology Infrastructure
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially.


About the Team

Global Technology Infrastructure has invested $2bn in a new generation data centers across the globe. Data Center Services (DCS) is responsible for the development of Data Center Strategy and Architecture to meet the firm’s compute and storage capacity requirements. DCS is also responsible for the management of Data Center capacity, operations, governance reporting, and metrics.



The Data Center Capacity Planner is responsible for ensuring immediate tactical goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity forecasts and providing leadership with risk mitigation plans. This position will act as a support tool for the Data Center Services Placement team assisting with and providing guidance on performance impact analysis and operational planning.


Duties Include:

  • Create long term budget forecast, mid-range, short term and intraday forecasting
  • Review of all forecasted items for allocation & assignment including in-depth scrutiny of all business case plans prior to approval
  • Support business decisions through the preparation of timely and accurate variable forecasts in a high volume contact center, with specific focus on improving the customer experience and maximizing operational efficiencies
  • Validate confidence of established influences/drivers (factors determining forecasts)
  • Aggregate forecast information into a comprehensive document to be published with senior leadership for space utilization, project timing, and capacity planning purposes
  • Provide analysis and recommendations to improve resource consumption where appropriate
  • Identify and meet with key customer & partners to more accurately reflect future obligation
  • Researches and analyzes diversified data to draw valid conclusions.   Evaluates and implements new methods and techniques for operational improvement
  • Communicate effectively with internal and external customers in accordance with the company’s policies, procedures, guidelines, and common practices
  • Interface with data center team members globally to understand the fast changing business needs and make updates where necessary
  • Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests
  • Respond to management requests to produce “what if” scenario
  • 3 years of experience in trend analysis and ability interpret data to provide recommendations to drive key business decisions
  • Proven knowledge of a data center environment
  • Ability to develop professional contacts across lines-of-business
  • Ability to explain, clarify and discuss the results of monitoring and performance feedback.
  • Experience creating and manipulating spreadsheets with advanced formula application and database software (Advanced Excel and Access)
  • Ability to develop queries and reports using Business Intelligence and databases
  • Strong analysis skills, understanding complex formulas, data transformations, and record keys from multiple sources
  • Responds to customer needs by producing reports and resource plans with factual information and based on specified requirements
  • Excellent verbal communication and interpersonal skills. Good written communication skills
  • Ability to interface with all levels of management
  • Demonstrated complex problems solving skills
  • Strong organizational skills and attention to detail
Req #: 180043194
Location: Denver, CO US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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