Apply Now    

Production Support - FX Electronic Trading

Job Description

The successful candidate will form part of a team providing support for JP Morgan’s FX electronic trading plant. The team is responsible for providing desk-side service to Sales and Trading business units. The ideal candidate possesses a deep technical understanding utilizing such skill sets on a day-to-day basis in a hands-on manner. The team is global with a follow-the-sun approach and a requirement to provide weekend cover on a rotating basis. This is a front-office facing role and necessarily requires flexibility.

Business Engagement
  • Establishes working relationships with Sales and Trading users and management in the region, Application Developers working across the eFX space, and ETI (eTrading Infrastructure)
  • Candidate is expected to develop a deep subject matter experience of JP Morgan’s eFX plant in its entirety including both technical and business aspects, and will be able to work under pressure from a service-area with high expectations servicing high-expectation clients.

Incident and Problem Management
  • Contributes in service improvement programs with particular focus on prevention of recurrence in incident root cause.
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Develops and utilizes appropriate tools to perform work

Continuous Improvement
  • Takes a lead on platform improvement initiatives – including Performance, Stability and Resiliency.
  • Is responsible for tracking change requests and high severity incidents in accordance with defined service levels
  • Proactively records and tracks actions from system incidents to ensure root cause remediation and recurrence prevention.

  • High customer satisfaction scores
  • Resolutions of incidents in a timely and effective manner
  • Improvement of overall quality and level of service, maximizing service availability levels
  • Continuous increase in percentage of calls resolved by operate team

Required skills:
  • Strong knowledge of cash and derivative products, ideally within FX
  • Demonstrable experience of supporting a low-latency business and investment banking business processes
  • Able to apply understanding of product set and trading to the role
  • Excellent communications skills
  • Experience in Windows OS
  • Python / Perl / Unix / Shell scripting

Desired skills:
  • Experience in supporting external / internet facing applications.
  • All around UNIX / Linux / Windows skills. Able to read and interpret and diagnose scripts in the event of failure.
  • Experience of using databases such as Oracle / Sybase for queries.
  • Exposure to 29West / Informatica ULLTRA low latency messaging

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
Req #: 180045816
Location: New York, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.

Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.