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Production Support - FX Electronic Trading

Job Description

The successful candidate will form part of a team providing support for JP Morgan’s FX electronic trading plant. The team is responsible for providing desk-side service to Sales and Trading business units. The ideal candidate possesses a deep technical understanding utilizing such skill sets on a day-to-day basis in a hands-on manner. The team is global with a follow-the-sun approach and a requirement to provide weekend cover on a rotating basis. This is a front-office facing role and necessarily requires flexibility.

Responsibilities:
Business Engagement
  • Establishes working relationships with Sales and Trading users and management in the region, Application Developers working across the eFX space, and ETI (eTrading Infrastructure)
  • Candidate is expected to develop a deep subject matter experience of JP Morgan’s eFX plant in its entirety including both technical and business aspects, and will be able to work under pressure from a service-area with high expectations servicing high-expectation clients.

Incident and Problem Management
  • Contributes in service improvement programs with particular focus on prevention of recurrence in incident root cause.
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Develops and utilizes appropriate tools to perform work

Continuous Improvement
  • Takes a lead on platform improvement initiatives – including Performance, Stability and Resiliency.
  • Is responsible for tracking change requests and high severity incidents in accordance with defined service levels
  • Proactively records and tracks actions from system incidents to ensure root cause remediation and recurrence prevention.

Objectives
  • High customer satisfaction scores
  • Resolutions of incidents in a timely and effective manner
  • Improvement of overall quality and level of service, maximizing service availability levels
  • Continuous increase in percentage of calls resolved by operate team

Required skills:
  • Strong knowledge of cash and derivative products, ideally within FX
  • Demonstrable experience of supporting a low-latency business and investment banking business processes
  • Able to apply understanding of product set and trading to the role
  • Excellent communications skills
  • Experience in Windows OS
  • Python / Perl / Unix / Shell scripting

Desired skills:
  • Experience in supporting external / internet facing applications.
  • All around UNIX / Linux / Windows skills. Able to read and interpret and diagnose scripts in the event of failure.
  • Experience of using databases such as Oracle / Sybase for queries.
  • Exposure to 29West / Informatica ULLTRA low latency messaging

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
Req #: 180045816
Location: New York, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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