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Assistant Client Service Manager - GHHN- Chicago

Job Description

Client Service Assistant Manager
Commercial Bank Middle Market Industries G & HHN Admin-Client Service Assistant Manager, you will report to the Client Service Manager and will be responsible for the managing of Client Service Professionals (CSP's) within a specific service segment or market. You will have the associated management duties, such as: Performance Management, Development and Training and overall Staff Readiness responsibilities for your respective service team. 
You will also provide day-to-day management and technical guidance to CSP's in order to maximize the effectiveness of service delivery and support to commercial clients and internal business partners. You will assist staff in resolving difficult and complex customer service issues to ensure timely and effective problem resolution. Additional ACSM responsibilities will include allocating CSP's workloads, supporting audit self-assessment activities, CSP coaching and mentoring. You will also be responsible for business information ownership issues, including certification and re-certification of staff as well as for supporting local business contingency delivery activities.


  • A minimum of five years or the equivalent customer service, operations, sales or management experience preferably in the financial service industry
  • Strong interpersonal skills with proven supervisory abilities
  • Extensive knowledge of deposit, treasury , payment services, regulations, and related procedures
  • Knowledge of financial exposure and operational risk associated with bank products and services
  • Effective problem solving, oral and written communication skills
  • Knowledge of operating areas of the bank (Check Processing, Wire Transfer, Branch Operations, etc)
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
Req #: 160010550
Location: Chicago, IL US
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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