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Technology Operations Analyst

Job Description

Sustained Resiliency is a global team comprised of Distributed Server Services, Global Storage Technologies, product management, and middleware & messaging.  The Sustained Resiliency team is responsible for managing the firm's global storage portfolio and global Global Technology Infrastructure (GTI) Server portfolio of 6,500+ servers across plan, build and operate. The organization drives product management, engineering standards and productivity initiatives for server across the firm, as well as managing selected application services, including web hosting, middleware, source code management and database management.

This position is for a Senior Level 2 VMWARE / ESXi Systems Administrator responsible for management and maintenance of the company’s ESX / UCS Infrastructure computer systems. This position will report to the Regional Level 2 Manager. As a Senior Administrator you will also be expected to mentor other less experienced team members as needed.

In this role, you will work closely with the global team, the Level 3 and Level 4 subject matter experts, and business teams to maintain the infrastructure and support our critical business functions. You will participate in team meetings, upcoming changes, and root cause analysis meetings assigned by the shift leads. This individual will work with a regional and global staff of engineers of similar skill as well as Operating Systems (OS) Teams.
Duties and Responsibilities:
  • Managing customer requests for ESXi / ICP infrastructure support including: moves, adds, changes, repairs and inquiries via email, chat or phone.
  • Participating and supporting the project teams on ESXi infrastructure project initiatives and periodically taking a lead project role as assigned.
  • Defining and updating departmental run book documentation.
  • Providing customer day-to-day support activities and critical telecommunications functions.
  • Writing business correspondence for recommendations, project support, and customer service purposes.
  • Attending and conducting customer meetings with one-on-one presentations regarding applicable systems and analyzing incidents
  • Working with Project Managers and or Change Requester's to develop project scopes, estimates, milestones, and timelines.
  • Acting as technical resource for all assigned work and technical escalation point for assigned support issues.
  • Implementing and maintaining ESXi firmware / patches to meet the organization’s current and future requirements.
  • Support ESXi / UCS computer systems that include VMWARE and Cisco UCS daily
  • Providing second level support. This requires resolution of user involved incidents that involve ESXi expertise.
  • Identifying, analyzing, and resolving ESXi system problems, performance issues, and resource allocation.
  • Interacting and coordinating with vendors for incident resolution as needed.
  • Shift Pattern will be either Sun to Thurs or Tues to Sat 8 hours per day evening shift. The hours are 1130 to 8:30 EST  No on call required. 
 Technical Skills:
  • 5+ years of overall experience as a VMWARE ESXi Systems Administrator in a large-scale distributed environment
  • 3+ years of experience administering CISCO UCS Domains
  • 5+ years of experience in the following is required:
    • Unix / Microsoft Windows basic understanding
    • Knowledge of Cisco UCS, HP Blade technologies, Systems Insight Mgr. (SIM) Management
    • Basic Understanding of Symantec Antivirus, NetBackup, ESM Administration
    • VMWARE VCOPS toolset
  • Proficient in writing technical documentation
  • Strong Experience in Deploying and Operating ESX and Windows at the SA level with a strong bias towards automated deployment and operations experiences.
  • Experience of Networking / Storage concept - Scale IO, NAS, SAN
  • Understanding of SRE principles
  • Development scripting a must - Python
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.


Req #: 180050225
Location: Houston, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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