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Commercial Banking – MMBSI Business Operations Manager - Portfolio Risk Team - Chicago, IL

Job Description

Middle Market Banking & Specialized Industries (MMBSI) is a Commercial Banking business located in 101 offices across the US and Canada. MMBSI provides credit, cash management, capital markets and corporate finance advisory solutions to corporations, municipalities and not-for-profit entities via our Core Banking and Specialized Industries teams. MMBSI covers more than 15,000 clients with Core Banking teams generally focusing on clients with annual revenues of $20 million to $500 million. In MMBSI, our competitive advantages include robust international capabilities, the ability to provide clients with access to world-class investment banking solutions and our focus on industry specialization. These key differentiators, combined with our dedication to personalized service and local delivery, allow us to build long-term relationships with mid-sized businesses and a wide spectrum of municipalities and not-for-profit entities.
The Middle Market Banking & Specialized Industries Business Operations’ (MMBSI Bus Ops) critical objective is to deliver key controls and operational risk management oversight nationally for the MMBSI business.  The MMBSI Bus Ops is the single point of contact for all functional control partners (e.g., Product, Legal, Compliance, Internal Audit, Regulatory, Oversight and Controls) and is responsible for the identification of areas for control enhancement and process improvement. Other areas of focus include execution of projects related to the firm-wide regulatory and control agendas, the measurement and testing of key controls, the identification of emerging control issues and implementation of policies/procedures to address these issues. 
We are looking for either a Vice President or highly experienced Associate to report to the Business Operations Director of the  Portfolio Risk Team and lead various team initiatives. The Portfolio Risk team is dedicated to understanding, analyzing and developing recommendations related to the various operational, AML and reputational risks that exist within the MMBSI client portfolio. In addition to this, responsibilities also include efforts related to strategic process improvement / enhancement. The team interacts heavily with banking / market teams, subject matter experts, functional control partners and senior leaders across MMBSI, the wider CB, and JPMC. The team leads a large volume of fast paced, highly visible projects which often have significant impact to the MMBSI Business, and the results of which tend to be socialized with both MMBSI and CB executive management. Deliverables tend to be non-routine, complex, unmapped and offer the ability to approach solutions in a creative manner. Due to the nature of the projects assigned, a highly adaptable self-starter with strong skills in project management, data analysis, presentation and communication would excel in this role.
  • Work with Business Operations Director to independently lead a book for work consisting of various high-impact initiatives, help guide junior team members, and support the risk and control function.
  • Manage projects that address business-identified or team-identified risk related issues and control gaps. This involves initial research, development of the problem statement, identification and management of the working group, solution development and approval, implementation and finalized procedures.
  • Act as the conduit from the MMBSI Bus Ops team and work with various control functional partners to execute deliverables that have a banker and client impact.
  • Liaise extensively with Bankers and non-Banker professional staff for the facilitation and execution of projects that are risk, compliance or control-focused and to communicate and articulate processes, procedures and requirements
  • Manage / participate in detailed risk assessments focused on specific clients, client groups, products or unique components of the business
  • Manage in process improvement initiatives to enhance the client experience within a controlled environment
  • Develop clear and concise reports and presentation materials, with actionable recommendations that drive continuous improvement in business process control function effectiveness, to be shared with senior management and other relevant stakeholders
  • Develop strong relationships with business partners
NOTE: The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer.  It may be different than what is listed on the requisition based on candidate experience level.
  • Bachelor’s Degree required. CPA, CFA, MBA or CAMS certification is a plus.
  • 5-8 years of experience in Commercial/Corporate Banking is preferred.
  • Prior experience in Banking, Credit, Regulatory Management, Controls, Risk Management and Project Management preferred.
  • Prior experience working with key cross-functional groups in a complex line of business, implementing complex and new procedures, processes and systems.
  • Outstanding analytical and problem-solving capabilities - ability to analyze situations with little guidance, perform self-guided research and offer creative solutions.
  • Ability to manage multiple priorities and be successful in a fast paced environment.
  • Strong verbal and written communication – ability to work at different levels of the organization and across teams within Commercial Banking and with other Lines of Business, including bankers, senior leaders and functional partners, effectively.
  • Ability to develop and maintain strong, positive relationships with business stakeholders.
  • Experience developing strategic presentations to senior management preferred – ability to distill key points to a broad audience and tailor messages based on the audience.
  • Highly proficient in MS Excel (pivot table and data manipulation, lookup/index/match functions, etc.), MS PowerPoint is required. MS SharePoint development and Visio / process mapping experience preferred. Advanced data manipulation (macros and/or SQL) is a plus.
  • Highly organized, strong attention-to-detail, independent, adaptable, self-motivated, team player.
  • Highly analytical, results-oriented, and process-improvement minded.
Req #: 180048821
Location: Chicago, IL US
Job Category: Project Management
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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