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Design Innovation Programs Tribe Lead

Job Description

About Chase
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
About Digital Consumer Experience (dCE)
The JPMorgan Chase Consumer Banking Digital Consumer Experience (dCE) team is responsible for creating a simple, capable, cohesive, human + personal digital banking experience for our over 70 million customers. We work across every possible channel; from our rich web application to our mobile applications to ATMs to a range of virtual assistant experiences. Experience design partners closely with its partner Lines of Business (LOBs), tech counterparts, developers, user researchers, design planners + content editors to create and realize visions for digital banking products and experiences. Chase has established itself as a digital leader amongst large financial institutions. We are now beginning the next chapter in our journey to establish Chase as a destination employer for design leaders ready to reinvent some of the most important digital experiences in the lives of 1 in 2 households in North America.
Job Description
This San Francisco Bay Area based role is an integral part of the Digital Customer Experience (dCE) team led by JPMC’s Chief Experience Officer (CXO) in San Francisco. It will bridge across in a dotted-line fashion to our global CMO and her team in New York City, as well as to the Managing Director of Sapphire. Day-to-day this role will lead a concepting team of researchers, designers, and project managers that will take on conceiving of and crafting new product and service innovations, as well as potential external partner collaborations. The concepts will align to emerging priorities within Marketing, Business Development, and Sapphire products. This marketing innovations team is part of a new and expanded mandate for dCE to innovate with our internal business partners to create bold new approaches to appeal to an ever more tech savvy audience, especially emerging affluent millennials.
In this role you will:
  • Be a front line contact with our CMO, head of Business Development, and Managing Director for Sapphire – all top level executives with mission critical mandates to innovate Chase’s mission and offerings
  • Hire and run a world-class group of researchers, designers and project managers that will conceive of, define, pitch, and scope new products and services
  • Work with dCE prototyping to translate these visions into demonstration vehicles that can be used in research and to showcase internally
  • Collaborate with Product, Tech, Marketing, Business Development and others to transition concepts from dCE to implementation teams
  • Understand emerging “special” executive initiatives and partner org roadmaps – ingest the business requirements and customer impacts – then explore a wide range of creative avenues, flesh out resulting visions, and evolve them via research and collaboration, eventually determining paths to productization
  • Work tightly with the General Manager of Sapphire to help explore, expand and evolve the offerings under the Sapphire brand umbrella
  • Continuously scan the horizon both inside and outside of Chase for emerging trends that could play into future roadmaps
  • Adapt and maintain a consistent budget, hiring plan and project portfolio



  • Bachelor's degree in Business Administration, Marketing or related field
  • Direct working experience with leaders within high performance digital product and development cultures
  • 10+ years of relevant experience in marketing, design, and/or consumer facing technology product development
  • Exceptional written and verbal communication skills – able to present status, facts, thoughts and ideas in a clear, concise, convincing and organized manner ability to senior stakeholders
  • A strong mix of creative agency and in-house experience; includes account management across multiple clients
  • A solid end-to-end understanding of UX/product development methodologies
  • Passion for leading and cultivate a high-performance innovation and design culture
  • Demonstrated success driving consistent processes across a complex function
  • Relevant project management experience at scale
  • Demonstrated excellent analytical, problem resolution and decision-making skills
  • Superior judgment, team building, budgeting, communication skills
  • Highly competent in handling ambiguity and conflict resolution associated with working in a fast-paced and changing environment with multiple constituencies, multiple simultaneous objectives and deadlines
  • Ability to thrive in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
Req #: 180051865
Location: San Francisco, CA US
Job Category: Marketing/Communications
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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