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Commerce Solutions - Account Manager, Client Support - Dallas, TX or Salem, NH

Job Description

The Account Management team within Chase Commerce Solutions provides support related to account maintenance for our managed clients. This department serves as a liaison between the client and/or Relationship Manager and the various support departments that perform maintenance to clients’ accounts.  Maintenance items may include adding locations, adding new methods of payment, changing banking information, ordering equipment, and the like across our servicing platforms.

This team’s mission is to provide world class service to our managed clients. The Account Manager will support a portfolio of clients by coordinating and facilitating execution of maintenance requests received via email or phone. He or she will also coordinate or complete requested reporting, projects, or analysis.  The Account Manager will analyze maintenance requests received from the client or Relationship Manager to assess action needed and work with various support teams to ensure timely resolution, including escalating requests as appropriate. He or she will troubleshoot technical and systemic issues related to the account set up and work with the assigned Relationship manager and/or the client to resolve. The Account Manager will provide proactive communication and follow-up throughout the case to ensure client satisfaction.

  • College degree preferred
  • 1 or more years industry experience preferred
  • Knowledge of Chase Commerce Solutions’ processing platforms strongly preferred
  • Strong technical and analytical skills
  • Highly effective communicator
  • Adept at prioritizing and dealing with ambiguity in a fast-paced environment.
  • Able to make decisions and shift directions on the fly
  • Able to engage with team members and create a positive and productive working environment
  • Able to communicate with all levels of management and client contacts
Req #: 160031939
Location: Dallas, TX US
Job Category: Account Servicing
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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