The Account Management team within Chase Commerce Solutions provides support related to account maintenance for our managed clients. This department serves as a liaison between the client and/or Relationship Manager and the various support departments that perform maintenance to clients’ accounts. Maintenance items may include adding locations, adding new methods of payment, changing banking information, ordering equipment, and the like across our servicing platforms.
This team’s mission is to provide world class service to our managed clients. The Account Manager will support a portfolio of clients by coordinating and facilitating execution of maintenance requests received via email or phone. He or she will also coordinate or complete requested reporting, projects, or analysis. The Account Manager will analyze maintenance requests received from the client or Relationship Manager to assess action needed and work with various support teams to ensure timely resolution, including escalating requests as appropriate. He or she will troubleshoot technical and systemic issues related to the account set up and work with the assigned Relationship manager and/or the client to resolve. The Account Manager will provide proactive communication and follow-up throughout the case to ensure client satisfaction.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
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