The Business Operations Analyst II will be responsible for monitoring systems and operational performance across multiple lines of business within the firm. The individual will partner with key stakeholders to enhance the customer experience while maintaining a balanced financial approach. This person will work collaboratively across lines of business in an effort to unify processes where appropriate. The individual will design, implement and analyze customer and system performance trends in an effort to optimize the customer experience and shareholder value across the CCB Organization. This includes communicating analytic results and control reporting information to senior business partners. This person will be expected to improve existing processes while developing innovative solutions for customer contact channel and applications through the development of controls and insights.
This position will also be responsible for:
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
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