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Branch Technology – Applications Support Analyst

Job Description

About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
 
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
 
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
 
Job Description:
 
Consumer Banking is seeking a hands-on Branch Technology Application Support Analyst who can provide production support for a suite of applications in Consumer Banking space.
 
Responsibilities:
  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs.
  • Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required.
  • Perform daily health checks of the applications, scripts, and infrastructure supporting these tools.
  • Provide daily customer support in order to ensure customer satisfaction.  Develop and maintain good relationships with lines of business.  Ensure communication is customer focused and professional.
  • Monitoring and Resolving Peregrine tickets
  • Lead Technical Projects for new on-boarding of automation or data manipulation.
  • Testing and Deploying new code updates and patches using firm and departing Change Control practices.
  • Developing scripts to automate repeatable manual tasks.
  • Troubleshoot and resolve system or provisioning issues. 
  • Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. 
  • Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. 
  • Technical expertise on multiple platforms is required.
  • Work with Engineering on new code releases and defects.
  • Participate in Disaster Recovery events and Major Event Changes.
  • Participate in audit support activities, as they pertain to Information Security, for both internal and external audits.  Perform audit support tasks as assigned.
  • Test, modify, and implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
  • Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
  • Engage third party suppliers on applications support issues
 
**** This position is part of a 24x7x365 organization, it involves on call rotation covering the full week.****
  • College degree and specialized training or equivalent work experience.
  • Minimum of 3-5 years experience in an applications support, operations, or applications development role.
  • Understanding of the software development lifecycle, languages, and methodologies.
  • Experience working in a multi-vendor environment with high levels of vendor interaction preferred.
Preferred Skills: 
  • Strong skills in problem solving and issue resolution.
  • Strong written and verbal communication skills.
  • Ability to quickly learn new technologies and tools.
  • Experience within UNIX/AIX applications preferred.
  • Experience with Mainframe technologies preferred
Req #: 150092575
Location: Westerville, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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