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Internet Information Services Windows - Applications Support Analyst

Job Description

About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
Job Description:
Consumer Banking is seeking a hands-on Branch Technology Application Support Analyst who can provide production support for a suite of applications in Consumer Banking space.
  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs.
  • Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required.
  • Perform daily health checks of the applications, scripts, and infrastructure supporting these tools.
  • Provide daily customer support in order to ensure customer satisfaction.  Develop and maintain good relationships with lines of business.  Ensure communication is customer focused and professional.
  • Monitoring and Resolving Peregrine tickets
  • Lead Technical Projects for new on-boarding of automation or data manipulation.
  • Testing and Deploying new code updates and patches using firm and departing Change Control practices.
  • Developing scripts to automate repeatable manual tasks.
  • Troubleshoot and resolve system or provisioning issues. 
  • Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. 
  • Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. 
  • Technical expertise on multiple platforms is required.
  • Work with Engineering on new code releases and defects.
  • Participate in Disaster Recovery events and Major Event Changes.
  • Participate in audit support activities, as they pertain to Information Security, for both internal and external audits.  Perform audit support tasks as assigned.
  • Test, modify, and implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
  • Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
  • Engage third party suppliers on applications support issues
**** This position is part of a 24x7x365 organization, it involves on call rotation covering the full week.****
  • Five+ years of experience with IIS v6.x, 7.x and .Net .
  • Five+ years of strong experiencing in SQL server or any RDMS database.
  • Five+ years of strong experiencing in Windows (2003/2008)
  • Three to Five years of strong experience in Control-M and/or Autosys.
  • Strong knowledge of tools and scripting methods for deployment and configuration of Web Application. Familiarity with Tortoise SVN and HP Service manager.
  • Knowledge in documenting procedure according to company standard.
  • Should be familiar with different Network protocols such as TCP/IP, DNS, SSH, SFTP.
  • Should be able to provide 24/7 on-call production support
  • The successful candidate must be an articulate and persuasive leader who can serve as an effective member of the team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff.  The candidate should also be capable of negotiating issues and resolving complex problems with creative solutions.  The ability to organize, prioritize, and manage multiple projects simultaneously is essential to this position.
Req #: 160029116
Location: Westerville, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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