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Card Digital Business Lead

Job Description

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
 
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
 
Position Overview:
Chase is seeking a highly effective and innovative Card Digital Business Lead. Serving as the overall Card Digital lead, he or she will work in partnership with the Digital Product Lead for Card to deliver a seamless, integrated and unified digital agenda for Card. This executive will be responsible for developing the long term strategy and deployment plan for Card Digital activities, while maintaining a holistic view of digital activities across Card and relevant horizontal business areas. This will include close partnership with Digital Channel Product Managers, Card CAO, Technology and Marketing.
 
Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for consumer payments industry.  In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.
 
The Card Digital Business Lead will report to the Head of Strategic Alliances & Loyalty Solutions.
 
Responsibilities:
  • Responsible for consolidating single-view card impacting digital activities
  • Coordinate with delivery areas to stage Book of Work, readiness and trade-offs
  • Proactively identify and manage regulations, and test customer experience concepts
  • Coordinate with user acceptance testing and issue management  
Qualifications:
  • 10 + years of leadership, strategy and deployment experience with consumer payment products and emerging payments
  • Bachelors Degree required; Advanced degree is desirable
  • Strong preference for prior experience with mobile applications and user experiences
  • Strong organizational & planning skills and a track record of being able to follow through on your plans
  • A strong leader with a track record of creating an environment of support and collaboration within/across teams
  • Proven understanding of marketplace, competitive landscape and regulatory environment.
  • Ability to set and manage accountabilities and expectations at all levels—team members, peers, business partners and senior and executive management
  • Excellent written and verbal communication skills, especially comfort and experience presenting to senior executives
  • Proven track record of using influencing skills to drive change in large organizations
  • Responsible for addressing business issues such as risk, legal and compliance and managing resolution
  • Exhibits a sense of urgency for goal achievement, and commitment to delivering exceptional service
  • Ability to influence people at all levels across a broad variety of job functions;
    • Demonstrated ability to hire and develop a world class team
    • Commitment and self-motivation suitable to a start-up team
Req #: 160024086
Location: Wilmington, DE US
Job Category: Marketing/Communications
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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