Corporate Technology & Risk (CTR) delivers streamlined and consistent solutions supporting JPMorgan Chase’s
Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal
of CTR’s drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term
productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Compliance Technolgy,Oversight & Controls Technology & Legal , Identity & Access Management, IT Risk & Controls, HR Real
Estate & Global Services Technology, and Third Party Risk Management.
Identity & Access Management: Provide identity and access management solutions for the firm’s infrastructure and
applications. Ensure the appropriate access controls are in place and applied effectively and continuously.
EAA team is committed to assisting our Line of Business users by provisioning properly authorized system access in a
timely and secure manner. Agents play a critical role by providing users with an appropriate level of access to business
applications that directly impacts the firm's ability to service internal and external customers. The job responsibilities
of an Agent include: responding to Level 2 complex user access requests within the R-SAM request system, following
Information Owner sanctioned procedures for provisioning access, responding to escalated requests immediately and
documenting all request activity within the request system for audit compliance, while adhering to SLA requirements. The
agent will be responsible to resolve Peregrine Incident Management requests in the same manner. Other responsibilities
include recording daily metrics; managing requests sent to an internal mailbox, audit/compliance activities, projects, and
verbal/written communications to our customers and advanced troubleshooting skills.
Knowledge of the various lines of business supported is helpful. Analysis of requests for potential risk before action.
Escalating, rejecting and querying requests where necessary. Review and maintain process/procedural documentation.
· Troubleshoot and resolve security system access issues. Break fix support of access rights for privileged and emergency
accounts and issues where users have trouble checking out breakfix accounts . This requires knowledge of multiple
systems, as well as a general understanding of the functionality for these systems. Technical expertise may be required
on some platforms.
Answer general inquiries regarding information security practices or security access. Make recommendations for
implementing desired level of access controls.
· Participate in implementation of security related projects for new/enhanced technology. Perform required tasks to
implement new or enhanced security products and tools on supported platforms. Participate in meetings as required.
Engage other technical support groups as deemed appropriate. Identify process deficiencies and suggest process
improvements. Support BCP/DR Testing initiatives.
· Participate in audit support activities, as they pertain to Information Security, for both internal and external audits.
Perform audit support tasks as assigned. Research supporting documentation. Perform required activities to resolve
open audit issues. Prioritize workload accordingly in order to accommodate critical audit activities such as SOX.
· Interface with Information Risk Managers to identify potential access control risk issues.
Follow process and procedures to ensure compliance with policy. Report all suspicious activity or non-compliant access
rights to management and IRM.
· Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with
lines of business. Ensure communication is customer focused and professional. Be flexible to work within a 24 X 7
work schedule. Reporting:
Perform ad-hoc reporting in support of various LOB initiatives. Maintain individual records for departmental metric
reporting. Compile metric reporting data as necessary. Ensure timely and accurate time recording in CLARITY.
Progress personal objectives, as agreed with your Supervisor/Manager, within the documented time scales. Report progress and issues.Process Improvement:
Recommend procedural changes to enhance the functionality of the Risk and Security Management Team. Identify
opportunities to automate or streamline current processes. Communicate with global peers across CTR, focusing on
service delivery improvements