This position reports directly to the National Operations Director of Business Banking and is regionally aligned to the Business Banking Region Manager(s). The incumbent will be responsible for the overall success of the Credit Ops Coordinator team within a region, as well as driving the success and continued improvement of the credit process, production and portfolio management. This position serves as the Operations Manager for a specific Business Banking Credit Ops Coordinator Team with responsibility for: CC Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for their respective region. The Operations Manager will provide regional credit management to ensure the Credit Ops Coordinator staff promotes quality operations and servicing to Business Banking customers, including problem resolution on complex and routine client impacting issues. The Operations Manager also serves to advise the National Operations Director and Region Manager on all credit operations matters. In addition the incumbent may oversee the management of Business Banking facilities including building leases, office furniture, office equipment, telecommunications and computer equipment inventory that is used by the region staff. The candidate would lead regular meetings to update their direct managers (Credit Ops Leaders), Credit Ops Coordinators and Regional Managers on credit delivery effectiveness, operational excellence, product/process enhancements, tightening of controls, system improvements or other material issues. The Operations Manager would be responsible to support the overall region disaster recovery and business continuity efforts in direct partnership with Retail as needed. The monitoring and review of regional level pipeline and portfolio management and operational effectiveness reports coupled with the coordination of investigations into key variances would be an essential part of the Operation Managers duties.
Under the supervision of the Operations Director and the locally based Region Manager the Operations Manager will:
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