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Regional Cyber Security Operations Center Manager

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
The Cyber Security Operations Center Manager will lead the team providing proactive 24 x 7 monitoring of the JPMC information environment to detect, analyze, track, and mitigate external threats. You will provide oversight and direction of the Security Operation Center team monitoring JPMC networks and systems from the New York City strategic CyberSecurity Operations Centers. The SOC Manager is also responsible for the management of the regional team, its compliance to processes and procedures as well as its alignment to emerging threats and incident trends.
Core Responsibilities:
  • Manage a team of 20+ analysts with a primary mission to proactively prevent incidents
  • Help employees realize their potential by setting clear expectations, openly evaluating performance, upholding accountability, and providing challenges (within and outside their team) to stretch employees’ skills.
  • Develop training plans for analysts which include effective communication, technical skills and response abilities
  • Align team’s goals and plan with company’s long term priorities and strategy.
  • Work with other teams to identify shared goals and partners to achieve those goals efficiently.
  • Manage project goals, plans and risks, holds team accountable on achieving agreed goals.
  • Mentor analysts throughout their development 
  • Provide oversight of analysis activities and direct the activities of the team to ensure the effective resolution
  • Should a security incident occur, efficiently orchestrate analysts to respond
  • Contribute to the development of Attack Analysis standard operating procedures to ensure that they stay current and effective
  • Deliver assessments to senior leadership and recommend course of action to be undertaken
  • Manage and improve information security documentation as required
  • Help analyze findings in investigative matters, and develop fact based reports of events over period of time
  • This role will have supervisory responsibilities. As such, the individual must have a minimum of five years’ experience in the area of people management.
  • 7+ year's Cyber Security Incident Response, Security Operations Center and/or Attack Analysis in a large, mission-critical environment with a background in the following:
    • In-depth knowledge of network intrusion methods, network containment and segregation techniques
    • In-depth knowledge of operating systems (Windows & UNIX, Mac OS X a plus)
    • Expert understanding of TCP/IP networking, routing protocols and full packet capture analysis
    • In-depth network security expertise including firewall, IDS and IPS
    • Experience building baselines of network activity for use in anomaly detection
    • Experience with proactive threat hunting techniques and concepts in an enterprise environment.
    • Experience with reviewing raw log files, data correlation, and analysis (i.e. firewall, network flow, IDS, system logs)
    • Knowledge of enterprise systems and infrastructure
    • Proven understanding of log parsing and analysis at a large scale with data clustering tools or techniques
    • Experience with a scripting language such as Perl, Ruby, Python, and BASH
  • Bachelor's Degree in Computer Science or related field
  • Master’s Degree in Engineering, Business Management, or Technology related fields a major plus
  • Must be available to collaborate with the SOC Managers in EMEA and APAC as necessary
People skills:
  • Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors.
  • Able to work under pressure in time critical situations.      
 Process Skills:
  • Strong attention to detail in conducting forensic analysis combined with an ability to accurately record full documentation in support of the investigation.
  • Detailed knowledge of current international best practices in the incident response arena.
Communication Skills:
  • Excellent written and verbal communication skills are required.
  • Ability to communicate effectively with business representatives in explaining impacts and strategies and where necessary, in layman's terms.
  • Industry standard information security and incident response certifications (CISSP, GCIA, GCIH, GREM, etc) are a plus.
  • Memberships and participation in relevant professional associations.
This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Req #: 160050792
Location: New York, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

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