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Scrum Master

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the US.   Within Consumer and Community Banking, the Digital IT team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry.
  • Facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)
  • Identify and remove impediments to the ability of the team to deliver the product/platform goals and deliverables
  • Act as an advocate for the platform & the platform team and escalate their issues
  • Interface with project teams (particularly project managers, product managers & BA’s) to make sure that stories and other project deliverables to the platform team are of sufficient quality and provided in a timely manner
  • Coordinate with the platform developer lead, project managers, and product owners to do sprint and release planning for the platform
  • Work with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on platform & project specific technical topics
  • Coordinate with other bank teams to identify risks and to clear roadblocks
  • Coordinate with technical operations to address production issues for the platform
  • Coordinate with release management & QA to ensure smooth release processes are maintained
  • Manage defect backlog including working with product management to prioritize and defer defects
  • Provide weekly reporting on platform progress against release goals and platform team activity
  • Partner with developer lead to do capacity planning & resource allocation in Clarity and other time tracking tools
  • Partner with the QA lead to ensure the test team’s questions for development (and other teams) are answered
  • Partner with the developer and QA leads to provide leadership and mentorship to the team
  • Partner with the developer and QA leads to uphold the integrity of the platform and promote best practices for platform maintenance and development
  • Maintain a platform backlog (non-project technical debt, refactoring tasks needed, etc.) and track work against those tasks
  • Partner with the platform ASC to facilitate resolution of risk/compliance issues
  • Facilitate communication within the team and with the key stakeholders
  • Oversee the day-to-day progress of Agile, Waterfall & Hybrid based development project(s) and release initiatives with regard to time, budget, scope and quality (project manager specific, above and beyond platform duties and/or for a hybrid Scrum/Project Manager role)
Technical Skills: 
  • Understand basic fundamentals of iterative development
  • Understand other processes and methodologies and can speak intelligently about them and leverage other techniques to provide value to a team/enterprise
  • Understand basic fundamentals of software development processes and procedures
  • Understand the value of commitments to delivery made by a development team
  • Understand incremental delivery and the value of metrics
  • Understand backlog tracking, burn-down metrics, velocity, and task definition
  • Familiarity with common Agile practices, service-oriented environments, and better development practices
  • Familiarity with Agile development tools
Req #: 150109138
Location: Columbus, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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