As a member of the Centralized Support Services (CSS) Performance Insights and Engineering team you will work closely with the IVR Business Manager and Business Analysts to identify trends, key metrics, and new self service enhancements to better serve our customers. This role involves producing performance optics and uncovering insights hidden within the data (IVR and environmental); explaining its relevance to non-technical business partners in a way that is actionable and comprehensible to them.
Specific responsibilities include:
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