As a member of the Centralized Support Services (CSS) Performance Insights and Engineering team you will work closely with the IVR Business Manager and Business Analysts to identify trends, key metrics, and new self service enhancements to better serve our customers. This role involves producing performance optics and uncovering insights hidden within the data (IVR and environmental); explaining its relevance to non-technical business partners in a way that is actionable and comprehensible to them.
Specific responsibilities include:
Technical Skills:
Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.
Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.
Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.