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CB - Ops Risk/Control Manager – VP

Job Description

Commercial Banking – Wholesale Lending Services – Lead: Risk & Controls VP – (Job Code: TBD) Grade 603


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.


Commercial Banking provides comprehensive solutions, including lending and treasury services, to corporations, municipalities, financial institutions and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion, as well as real estate investors and owners. 


The GSCs have operational teams that provide support to CB across multiple functions.  The largest group of operation teams in the GSC provide services to Wholesale Loan Services (WLS) exists within Commercial Banking and provides loan servicing functions to all four JPMorgan lines of business.  These functions include loan documentation, closing and funding, payment and fee processing, syndication loan and trade processing, credit administration and collateral perfection and management.  The GSC executes many of these functions as part of WLS.  Non- WLS functions that the GSC supports includes activities like CBCO, Credit Operations, KYC QC, Business Management, Expense Report Management and Centralized Testing functions. 


This role resides within the GSC and is matrixed into the WLS Process, Risk and Control organization.  It supports the team’s responsibility for ensuring effective implementation of the operational risk framework across the GSC function, as well as providing advisory support on matters related to operational risk management.  This position collaborates and partners with the broader WLS management team, the CB Controls Group and other functional support groups (Compliance, Audit, Finance, etc.) to develop and drive operational controls and to ensure that operational risks and issues are appropriately identified, escalated and mitigated. 


Core Responsibilities:



  • Seamless implementation of operational risk framework and continuous support on matters related to Ops Risk Management
  • Management of the RCSA program deliverables - Action plans, Post effectiveness testing, Control evaluation etc.
  • Review workflows to minimize risks associated with the process& improve overall control environment.
  • Sample checks of work against set procedures and SPOT checks form part of profile.
  • Development, maintenance and ongoing enhancement of process controls incl. initiation of  projects, where required
  • Implementation of controls to mitigate process risks in case of Operational Errors / Near Misses/Exceptions
  • Strong Stakeholder Engagement to ensure identification of issues, quick completion of action plans via scheduled platforms as well as opportunities to deliver back via training/awareness sessions
  • Rollout regular training programs — esp. regards aspects like Controls Along the Transaction Lifecycle, Risk Reporting, SOX, Audit etc. or specific/need based ones incl. policies & procedures
  • Review key risk indicator framework; Scorecards, Dashboards to ensure appropriateness of Metrics / KPIs and facilitate business reviews
  • Monitor compliance of policies and procedures relative to risk exposure
  • End to end reviews of transitioning processes, discuss/escalate issues, develop robust culture of tracking & reporting metrics after go-live
  • Ensure excellent internal audit ratings; co-ordinate all internal & external audits
  • Ensure compliance to required procedures & governance practices
  • Manage and ensure smooth transition of process migrations and all key risks are mitigated
  • Drive continuous process improvements, simplification of processes through automation & enhancements
  • Partner with global/India controls to drive Risk Management initiatives across the region
  • Lead and represent CB in various local engagement / Control forums and manage ongoing expectations on projects and other initiatives


  • Bachelor’s degree

  • 10+ years financial services experience with minimum 3 years of operational risk, controls or audit experience

  • Excellent working knowledge of audit, risk and operational management concepts and the ability to understand and interpret the impact of decisions, as well as identify and convey potential problem areas
  • Ability to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the business
  • Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
  • Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
  • Knowledge of risk management tools 
  • Ability to focus on the key issues and drive initiatives to conclusion
  • Strong relationship management skills
  • Proficiency in Microsoft Office 
  • Ability to lead, challenge and adopt a changing business landscape
  • Ability to focus on the key issues and drive initiatives to conclusion
  • Strong relationship management skills 
  • Proficiency in Microsoft Office

About J.P. Morgan Chase & Co:


J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.


J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer

Req #: 180040312
Location: England, GB US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: 0 Pound Sterling (GBP)

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