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CCB - Quality Technology Process - Analyst

Job Description

internal only

Qualifications:

 

  • Experience in operations and/or system support
  • Experience building evaluation forms in NICE/Webstats/PCC
  • Advanced knowledge of WebStats/PCC and NICE system and function
  • Ability to work across functions and levels in the organization
  • Ability to multi-task and lead a myriad of projects
  • Strong time-management skills
  • Strong analytical skills to analyze results and customer insights
  • Strong collaborative and influencing abilities across a highly matrixed environment
  • Creative and innovative problem solver, able to communicate new ideas
  • Excellent written and verbal communication skills
  • Process improvement focus
  • Webstats, PCC and/or NICE form configuration experience preferred
  • Proficient in Microsoft Office
  • B.A./B.S. degree preferred 
  • SharePoint maintenance knowledge preferred
Req #: 160037459
Location: Westerville, OH US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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