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Infrastructure Support Lead, Lab as a Service (LAAS)

Job Description


The Lab Infrastructure Support reports to the Enterprise Lab Services Manager (ELS); responsible for management, maintenance and architecture of storage, virtualized environment, servers, network devices, and productivity tools for the lab services.  As the Lab Infrastructure Support, he/she will be responsible for the IT, technology, architecture design of the lab.


The Lab Infrastructure Support will also provide input into the development of the global lab strategy and introduce new ideas based on organizational strategy and industry trends.


This individual will design, plan, and build infrastructure for the lab, focusing on optimization, reliability, and security for the Lab Service. Be the point of contact and liaison with GTI service owner and collaborate with lines of business on lab infrastructure related issues.


He/She will drive automation of manual processes and the streamlining of existing tools, including but not limited to reservations systems, request queues, capacity management, asset management inventories, access controls and monitoring systems with in the lab.


The ideal candidate must be a self-starter, and will develop and support the lab network infrastructure. Determining hardware and software components to meet lab usage demand. Working with key technology venders for infrastructure support on both existing equipment and latest releases. Project work will require flexible scheduling and effective multi-tasking in order to adjust to changing priorities.  This position requires extensive interaction with multiple internal technology groups. 

College degree in related technical/business areas or equivalent work experience


Skills Required


  • Strong knowledge of Server/Systems Management/Virtualization and Network Management
  • Have a deep knowledge of a broad spectrum of networking technologies such as L2, L3, L4, load balancers, firewalls, SDN and virtual technology, including the ability to configure with or without a design in any combination of the above.
  • Maintaining a deep understanding of firm's technology solutions (both deployed and future) keeping up to date on industry trends.
  • Coordinate lab testing of hardware and software for both standard and nonstandard technology across multiple groups’ highly volatile technical environment.
  • Work with engineers & OEM vendors onsite, troubleshooting equipment with clients, working with contractors as to configuration, rack & stack equipment’s
  • Create and maintain documentation for supported systems, including architecture diagrams, technical specifications etc.
  • Inventory management & data quality
  • Customer focus – the ability to demonstrate concern and meet internal customer needs
  • Capacity to quickly analyze technical problems and resolve issues
  • Must work well in an ambiguous and changing environment.



Technical Skills:

  • At least 10 years of experience in relevant technologies including experience leading complex initiatives.
  • Experience designing and implementing hardware and platforms
  • Solid understanding of networking technologies such as L2, L3, L4, load balancers, firewalls, SDN and virtual technology, including the ability to configure with or without a design in any combination of the above
  • Solid understanding of VMware vSphere and Microsoft Hyper-V.
  • Working knowledge of Linux (RedHat, CentOS, SUSE and Ubuntu).
  • Strong technology troubleshooting skills and proven ability to resolve infrastructure issues, incompatibilities, etc.

Our Global Technology Infrastructure Group is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

Req #: 180020108
Location: Brooklyn, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

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