Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Chase is seeking an experienced technologist and product manager to lead and define the digital product experience for Chase Business and Commercial Cards covering all chase business segments and journeys.
In this role, the candidate will define Chase’s digital vision, strategy and roadmap for Chase business and commercial cards using their expertise in mobile and online user experience, product development and design, grounded in their history of supporting successful product releases. The ideal candidate understands the mobile & digital landscape, is an avid user of digital applications, thought leader in the mobile-first experience including intent based and conversational UI, design thinking mindset and is familiar with the opportunities and challenges of e- and m-commerce. Understanding and experience of large executions, the product development lifecycle & agile delivery is a critical component of the role. Ideal candidate will have a very customer centric approach on new products and services they build and design.
The desired candidate will accomplish this by partnering with other business, design and engineering teams to build coalition around the product roadmap, ultimately to develop a unified customer experience, drive business objectives forward and keep Chase on the forefront of the rapidly-changing technology landscape.
The successful candidate is outcome-focused and has a management style that fosters teamwork. He or she will provide leadership and management oversight to deliver best in class business and commercial cards experience.
Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for emerging digital technologies. In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.
Engage closely with cross-functional stakeholders to define a roadmap for Chase Business and Commercial Cards that meets business needs, while meeting critical deadlines and budget constraints;
Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those;
Manage cross-impacted initiatives and stakeholder communications to ensure business needs are met. Set and manage expectations through effective written and oral communications;
Define product initiatives for new features and optimizations of existing ones, and incorporate them into product roadmaps;
Take a lead role in designing and executing soft launches, collaborating with design, engineering, operations, and marketing teams to drive new product initiatives;
Define new product and feature business cases working collaboratively with business and engineering teams across Chase to ensure a unified product landscape;
Build and present end to end executive product updates inclusive of current production metrics, KPIs, new feature delivery planning and financial forecasting;
Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget;