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Infrastructure Support

Job Description

As one of the main technology HUBS For EMEA the scope of work in Bournemouth is truly remarkable, we are at the forefront of innovation within the financial services industry and are pioneering the use of cutting edge technologies.
 
Individual role description
 
The Global Technology Infrastructure Core Foundation Services team (GTI CFS) is responsible for providing end to end support for critical technologies that are used across the company. This includes Configuration and Orchestration, Identity Management, Name Services, Enterprise Monitoring Solutions, and automation tools used to manage these technologies.
 
The Global Technology Operations Core Foundation Services team (GTI CFS) is responsible for providing end to end support for critical technologies that are used across the company.  This includes Configuration and Orchestration, Identity Management, Name Services, Enterprise Monitoring Solutions, and automation tools used to manage these technologies.
 
The GTI CFS Group is looking to fill a position for Infrastructure Support role for a dev ops team with a specific focus on Identity Management solutions. The position would be part of a dev ops team who would be responsible for engineering and supporting solutions that provide authentication infrastructure.
 
 
The Technical Infrastructure Services Support Lead position will focus on leading and coordinating delivery of a number of critical milestones across multiple work streams, along with ensuring key reporting and status across the same. Additionally, developing a keen understanding of the Directory Services platforms to aid with obtaining unique business needs and requirements in support of Directory Services.
 
Short description of key responsibilities (5/6)
 
Responsibilities will include:
  • - Supporting various business administration, process & tools management, and reporting
  • - Coordinating the end-to-end delivery of critical milestones across Directory Services tower
  • - Developing a keen understanding of the Directory Services platforms to aid with obtaining unique business needs and requirements in support of Active Directory and related technologies
  • - Clearly document the technical specifications of the both internal and external requirements against Directory Services platform
  • - Coordinating multiple rounds of walkthrough sessions of the specifications with the project work group
  • - Driving closure of requirements by acquiring necessary sign-offs from appropriate stakeholders
  • - Identification, tracking, escalation and closure of project risks and issues
  • - Facilitation of meetings and coordination of build, system integration testing and user acceptance testing.
  • - Coordinate UAT testing with consumers, getting test plan/test cases and sign-off.
  • - Research legacy implementations of feeds to assist in documenting requirements for strategic build.
  • - Create Test Cases for testing defined feeds
Qualifications
  • Experience as a Technology Business Analyst.
  • Detail oriented, flexible and deadline focused.
  • As a scrum master drive the Technical team and the Product Owners in an Agile development process.
  • Advanced Excel experience with the ability to create pivots and analyze data is strongly recommended.
  • Extensive experience in the following: Requirements gathering and documentation, test case generation, test planning and execution.
  • Excellent understanding of development concepts and SDLC methodologies.
  • Excellent verbal and written communication skills.
  • Strong coordination skills working with multiple stakeholders across several technology platforms and business areas.
  • Familiarity in Database querying and hands-on experience using SQL.
  • Excellent skills with MS Office Suite plus MS Visio
  • Willingness to hit the ground running to get the job done. Attention to detail is a must.
  • Superior troubleshooting and/or problem solving skills.
  • "Self-starter" with a desire to learn and a passion for transformation.
  • Understanding of Collaborative tools Confluence and JIRA a plus
  • Strong documentation and presentation skills
  • Strong data analytics skills – understanding of processing and interpreting large datasets. Deep understanding of Excel Pivot Tables and VLookups. This includes merging disparate datasets, perform trend models, and gap analysis
  • Agile experience
  • Release planning and management
  • Continuous improvement and problem solving
  • Experienced facilitator and presenter
  • Strong customer focus

Following Technology Experience would be beneficial
 
  • Active Directory
  • Federation Products
  • .net Development
Benefits
 

We offer highly competitive benefits including pension, bonus scheme, private medical for you and your family, as well as the freedom to innovate, continuous technology training, global collaboration and career mobility.

 

 

About J.P. Morgan’s Corporate & Investment Bank
 
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at http://www.jpmorgan.com/.
 
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer
 
 
The hiring manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.  The hiring manager is not committing to offering this, just highlighting an openness to having the conversation. 
 
Req #: 180044156
Location: Bournemouth, ENG GB
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3500 Pound Sterling (GBP)

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