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Commercial Bank Technology - Infrastructure Services Support Lead

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
The Commercial Banking Technology organization is responsible for the end-to-end technology environment supporting the Commercial Bank, a $7 billion business serving more than 24,000 clients nationally, including corporations, municipalities, financial institutions and not-for-profit entities, as well as nearly 35,000 real estate investors / owners.
The Commercial Banking End User Technology Infrastructure Services Support Lead will support the communications and marketing function for CB Technology.  In addition to supporting the communications framework, this position will also support the End User Technology program team on execution of small projects as needed.  Seeking an experienced communications professional with a fungible skill set adapt at execution. 
Key Responsibilities
  • Craft and develop communications for technology change communications preparing the CB organization for new products and enhancements.  Route communications for approval.
  • Must support our defined processes to develop and implement business level, operational, procedural and change communications
    • Manage communications activities with project leads to ensure initiatives are aligned with our strategic vision and project deliverables. This includes ongoing planning and interaction with the business and project staff
    • Act as gatekeeper to ensure consistent and coordinated flow of communication
    • Monitor the Communication Request database, Tracker tools and communication plans to ensure communication requests are complete and deliverables are easy to search and find
  • Provide communication consultation, expertise and support for to the CB AIO organization
  • Must keep deliverables consistent with brand and CB style guides
  • Build a better employee experience by delivering concise and understandable messaging to our population, as well as helping define the target audience and assessing communications effectiveness.
  • As needed, provide project execution support for small End User Technology initiatives- establishing requirements, deliverables, timeline and budget (if applicable)
  • Identify/Recommend New Ideas for Process Improvement
  • College degree in related technical/business areas or equivalent work experience
  • Minimum 10 years of communication or related experience
  • A strong relationship builder who develops and maintains relationships to help attain targets.
  • Ability to share information across teams, business lines and geographies
  • Comfortable working in a demanding fast-paced, customer-focused organization with start-up culture with evolving processes. Flexible and able to adapt to new situations as the business demands
  • Efficiently manage multiple, overlapping communications deliverables and coordinate the flow of information from various contributors simultaneously
  • Ability to deliver robust communications leveraging a variety of communication delivery methods, e.g., intranet pages (CB HOME, CB Tech), Inside CB, End User Messaging
  • Focused on policy and procedures while making recommendations on improvements to close gaps, shorten turn times or improve outcomes
  • Responsive to the our CB audience with high attention to editorial schedules
Req #: 160034344
Location: Jersey City, NJ US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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