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Asset Management - Transfer Agency Service Delivery Representative – Professional/Associate

Job Description


JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.4 trillion, over 250,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking. 

J.P. Morgan Asset & Wealth Management advises institutions, endowments, foundations and families through Asset Management and Wealth Management. Our Wealth Management business includes J.P. Morgan Private Bank, J.P. Morgan Securities and Chase Wealth Management.

Role: Lux TA Service Delivery Representative

Department: Luxembourg TA Service Delivery Team

Reporting to: Team Manager Lux Service Delivery Team


Overall Purpose of the position


JPMorgan Asset Management have delegated some transfer agency functions to Third Party Administrators (TPA); the services provided include processing of deal transactions, maintenance of the register, settlement/reconciliation of payments and execution of corporate actions, client servicing of retail clients, processing of retrocession calculations. In addition, JPMAME carry out registration, dealing and payments in the current model.

The accountability of JPMAME as transfer agent will remain unchanged by this delegation and the Service Delivery Team will be responsible for overseeing the delivery of these services and managing the relationship with the appointed TPA, platforms and STP vendors.

The Service Delivery function provides a point of escalation for service-related issues in general, and acts as the first point of contact for both the TPA and internal AM teams in regards to TPA activities.

Principle Responsibilities:

  • Timely and accurate Team inbox management, completion and documentation of issues log and team checklists.

  • Timely and accurate input and control of deals in the TPA’s platform

  • Timely and accurate input and maintenance of client registration details in TPA’s platfrom and any other internal and external systems.

  • Support and partner with Global Liquidity accounts manager and Service Delivery team across ASIA US and EMEA.

  • Escalation point for any operational issues both for TPA and internal AM teams as well as escalation towards management / ManCo.

  • Maintain daily/weekly/monthly checkpoints with TPA

  • Key Performance Indicator (KPI) monitoring – ensure timely and appropriate escalation of any trends/performance issues. 

  • Responsible for the co-ordination of the review and updates of key operational procedures (business owned but coordinated through SD team

  • Error escalation point for internally detected errors or errors detected by the relevant TPA, coordinator for corrective measures and appropriate actions involving AM senior management, product desks, Risk and Compliance, initiator of the Risk error escalation process

  • Responsibility to spot, act on and minimize risks within the business. Ensure root causes analysis and actions plans are documented, understood and appropriately implemented

  • Exception process co-ordination and quality checking within AM

  • Subject Matter Expert for JPMAME projects where required

  • Identify opportunities for service improvement and coordinate change with all areas impacted

  • Liaison with other internal & external vendors e.g. GTI.

  • Work as one team towards internal clients - support and cover for team colleagues during period of extensive volume, holiday and cross training.

  • Partnership with Global business units (Sales, Product Dev, Tax, Compliance, CS funds & institutional teams, FCD, Finance etc). 

  • Understanding of business strategy and implications/dependencies on TPA operating model

  • Key point of contact for CS team enquiries. Co-ordination of activities/issue resolution with CS teams (e.g. NAV error coordination), resolution of escalated CS queries/issues

  • Key point of contact for queries (ManCo referrals) from vendors activities

  • Participation to SDD reviews, Management & Team Reporting

  • Banking vendors: account and billing substantiation oversight

Person Specification Skills & Competencies:

  • Detailed understanding of Asset Management operations, TA and/or CS experience of a minimum of 5 years

  • Ability to process registration, dealing and banking activities

  • Excellent communication skills, interpersonal awareness, managing impact

  • Ability to easily build strong relationships internally/externally

  • Positive attitude to change and high risk/controls mindset

  • Resiliency – stress resistant, remaining calm and flexible under pressure

  • Strong organizational skills, attention to detail and time management  

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase& Co. is an Equal Opportunity Employer.


Req #: 180042787
Location: Senningerberg, L LU
Job Category: Asset Management
Employment Type: Full Time
Potential Referral Amount: 2400 Euro (EUR)

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