JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.4 trillion, over 250,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.
J.P. Morgan Asset & Wealth Management advises institutions, endowments, foundations and families through Asset Management and Wealth Management. Our Wealth Management business includes J.P. Morgan Private Bank, J.P. Morgan Securities and Chase Wealth Management.
Role: Lux TA Service Delivery Representative
Department: Luxembourg TA Service Delivery Team
Reporting to: Team Manager Lux Service Delivery Team
Overall Purpose of the position
JPMorgan Asset Management have delegated some transfer agency functions to Third Party Administrators (TPA); the services provided include processing of deal transactions, maintenance of the register, settlement/reconciliation of payments and execution of corporate actions, client servicing of retail clients, processing of retrocession calculations. In addition, JPMAME carry out registration, dealing and payments in the current model.
The accountability of JPMAME as transfer agent will remain unchanged by this delegation and the Service Delivery Team will be responsible for overseeing the delivery of these services and managing the relationship with the appointed TPA, platforms and STP vendors.
The Service Delivery function provides a point of escalation for service-related issues in general, and acts as the first point of contact for both the TPA and internal AM teams in regards to TPA activities.
Timely and accurate Team inbox management, completion and documentation of issues log and team checklists.
Timely and accurate input and control of deals in the TPA’s platform
Timely and accurate input and maintenance of client registration details in TPA’s platfrom and any other internal and external systems.
Support and partner with Global Liquidity accounts manager and Service Delivery team across ASIA US and EMEA.
Escalation point for any operational issues both for TPA and internal AM teams as well as escalation towards management / ManCo.
Maintain daily/weekly/monthly checkpoints with TPA
Key Performance Indicator (KPI) monitoring – ensure timely and appropriate escalation of any trends/performance issues.
Responsible for the co-ordination of the review and updates of key operational procedures (business owned but coordinated through SD team
Error escalation point for internally detected errors or errors detected by the relevant TPA, coordinator for corrective measures and appropriate actions involving AM senior management, product desks, Risk and Compliance, initiator of the Risk error escalation process
Responsibility to spot, act on and minimize risks within the business. Ensure root causes analysis and actions plans are documented, understood and appropriately implemented
Exception process co-ordination and quality checking within AM
Subject Matter Expert for JPMAME projects where required
Identify opportunities for service improvement and coordinate change with all areas impacted
Liaison with other internal & external vendors e.g. GTI.
Work as one team towards internal clients - support and cover for team colleagues during period of extensive volume, holiday and cross training.
Partnership with Global business units (Sales, Product Dev, Tax, Compliance, CS funds & institutional teams, FCD, Finance etc).
Understanding of business strategy and implications/dependencies on TPA operating model
Key point of contact for CS team enquiries. Co-ordination of activities/issue resolution with CS teams (e.g. NAV error coordination), resolution of escalated CS queries/issues
Key point of contact for queries (ManCo referrals) from vendors activities
Participation to SDD reviews, Management & Team Reporting
Banking vendors: account and billing substantiation oversight
Person Specification Skills & Competencies:
Detailed understanding of Asset Management operations, TA and/or CS experience of a minimum of 5 years
Ability to process registration, dealing and banking activities
Excellent communication skills, interpersonal awareness, managing impact
Ability to easily build strong relationships internally/externally
Positive attitude to change and high risk/controls mindset
Resiliency – stress resistant, remaining calm and flexible under pressure
Strong organizational skills, attention to detail and time management
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase& Co. is an Equal Opportunity Employer.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.