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Solutions Engineer Lead

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.
As a Solutions Engineer, you will responsible for articulating infrastructure design and modification of complex, multi-system environments. In this role you will identify and analyze business requirements to integrate hardware, storage, operating systems, and connectivity solutions. You will partner with business leaders, developers, engineers, and production support teams to provide design guidelines, impart knowledge on technical trends and serve as a Subject Matter Expert on systems configuration, capacity planning, performance analysis and optimization for all Retail lines of business.
Key responsibilities include:
  • Interfaces with key application stakeholders to collaborate on strategic delivery of IT solutions to meet business needs
  • Draws upon knowledge of advanced IT infrastructure capabilities to develop Infrastructure solutions
  • Performs project reviews & recommendations to insure alignment to target state
  • Develops comprehensive high level infrastructure solutions that incorporate strategic target state architecture and standards to maximize performance, capacity, and TCO
  • Supports technical solutions with detailed business case based on thorough interpretation of business requirements
  • Works with senior technologists to influence and shape the strategic infrastructure target state architecture for area of influence
  • Helps define and implement infrastructure standards
  • Educates engineers on standards, processes, and tools
  • Works with firm-wide engineering and architecture, and business/AD architects to drive solution standardization and re-use for Retail IT
  • Uses enterprise scale tools to develop predictive resource utilization and performance models to shape current and future solutions
  • Examines current and trend-based utilization of critical capacity and performance areas including, but not limited to Disk, CPU, memory, and kernel performance to make accurate predictions of future performance
  • Partners with the application owners to develop and update comprehensive DR strategy across the LOB enterprise
  • Recommend specific tools, strategies, and solutions for DR solutions.
  • Provides technical assistance with the most challenging issues that span multiple systems, or show recurring trends that have not been successfully resolved
  • Bachelor's degree or equivalent experience
  • Demonstrated competencies critical to success: Conceptualization, foresight, enterprise perspective, consensus building, leadership, and communication
  • 7+ years of Infrastructure engineering and design experience
  • Strategic view of a broad cross section of UNIX and Windows technologies with a strong focus on implementation
  • Experience in capacity planning, systems performance analysis and optimization in a distributed client/server environment
  • Technical problem-solving skills
  • Experience in end user computing engineering such as VDI a plus
  • In depth understanding of remote computing architecture for global delivery, including the use of WAN acceleration and thin compute technologies
  • Strong skills in project management methodologies and tools
  • Broad knowledge of various technology architectures and business platforms, with specific knowledge/experience with Enterprise Call Center applications and technologies
  • Systems planning and engineering skills
  • Overall IT experience in a Client-Server environment, with practical knowledge of mainframe, midrange, distributed, and desktop technologies
  • Infrastructure architecture & engineering experience, including functional and technical requirements gathering, and solution development
  • Advanced written and oral communication capabilities, ability to influence and successfully interface with executive leadership
  • Broad knowledge of environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools
  • Advanced understanding of Web and Application layer products and technologies
  • Understands and can apply knowledge of Internet/Intranet technology, eCommerce, enterprise networking, and Database to infrastructure solutions
  • Programming skills (scripting, Visual Studio, sql, etc.) a plus.
  • Demonstration of strong financial acumen
  • Clear demonstration of strong problem solving skills and track record
Req #: 160011123
Location: Wilmington, DE US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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