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Derivatives UNIX SQL - Applications Support Analyst

Job Description

J.P. Morgan Chase is a leading global financial services firm.  The firm is a leader in investment banking; financial services for consumers and businesses, transaction processing, asset and wealth management, and private equity.  Under the JPMC brand, the firm services millions of customers in the United States and abroad.  This includes many of the world's most prominent corporate, institutional and government clients.
 
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 
Job Description:
 
The Applications Support Analyst within a Production Management team is responsible for technical support of production applications and infrastructure. This team provides support for the investment bank’s Derivatives systems. These platforms process trade confirmation and settlements and interface with accounting and general ledger systems.
 
The team handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders.
 
In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand-in-hand with application development, infrastructure and implementation teams. He or she will be  responsible for implementing Best Practices, identifying opportunities for improvement and efficiency gains, and ensure risk and controls compliance for the supported platforms.
 
Cross Business Production Management team is a global team with a follow-the-sun support model enabling it to provide 24/7 coverage.  The ideal candidate for this role is a dynamic individual with excellent communication, strong analytical skills, acumen and the ability to assimilate information quickly, with focus on incident and problem management.
 
Responsibilities:
  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
  • Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.
  • Develop and maintain relationships with technical staff, end users and clients.
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
  • Demonstrate creativity, innovation and high performance.
****Shift is for Monday through Friday – 12:00 p.m. through 9:00 p.m. CST****
  • 3+ years of hands-on experience in Production Support.
  • 1-3 years of hands-on experience in data analysis/ SQL.
  • 1-3 years experience managing UNIX/Linux environment.
  • 1-3 years experience in UNIX shell, Perl, or similar scripting languages.
  • Strong analytical & trouble shooting skills required.
  • Experience in Disaster Recovery planning and test execution.
  • Experience working with scheduling tools like Autosys/Control-M is a plus.
  • Experience working in financial services industry supporting mission critical applications is a big plus.
  • BA/BS required in Computer Science or equivalent. 
Preferred Skills:
  • Must be detail-oriented and well-organized.
  • Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers.
  • Communicates openly and effectively in a manner consistent with the audience.
  • “Can do” attitude, which can identify problems, take ownership, and provide solutions.
  • Possess excellent trouble-shooting skills, are driven to help internal/external customers.
  • Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.
  • Demonstrate creativity, innovation and high performance.
Req #: 160029069
Location: Houston, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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