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Infrastructure Support Analyst

Job Description

Global Services Operations is responsible for service support and delivery for JPMorgan Chase Technology Infrastructure. Through its Global Service Desk and Infrastructure Operations Centres, Global Service Operations provides global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.

The Core Server Support team is a part of Global Service Operations and the team is in-charge of providing server operate, server hygiene and server patch support for the portfolio of servers under the support purview. 

We are looking to hire an Infrastructure Support Analyst into our Core Server Support team. The successful candidate will work in a small, dedicated control activity focused team, operating in partnership with Technology Control Officers and business aligned Risk and Controls functions firm wide.

Key Responsibilities
  • Perform infrastructure security programme testing activities for the CSS organisation. This includes reviewing security controls for vulnerabilities, access control errors, resiliency capability gaps.
  • Coordinate the collection, review and delivery of all audit and regulatory information responses across all CSS teams.
  • Create and maintain the documentation for all CSS owned issues. Then track and report on the progress of remediation, including any escalation and final evidencing required for closures.
  • Assist management decision making by production of timely, accurate, periodic metrics and reporting.
  • Support the identification and implementation of toil elimination using automation activities under the GTI System Reliability Engineering initiative.



  • 3+ years of experience working in Information Technology
  • Experience with compliance testing or performing internal technology controls reviews
  • Positive self-starter with pro-active approach, excellent time management
  • Good planning and coordination skills
  • Good communicator with ability to describe problems in clear, simple terms
  • Practical experience of analysis and reporting using MS-Office tools
  • CISSP or CISA certifications a plus
  • Experience of working in a financial services organization preferred
  • Good working knowledge within the following risk domains/technologies is a plus:
    • Infrastructure security / technologies
    • Vulnerability Management
    • Disaster Recovery
    • Scripting using Python, Windows PowerShell or similar
  • Python/Scripting & Automation Toolsets


This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

Req #: 180030677
Location: Hyderabad, AP IN
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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