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Vice President, Application Support Lead

Job Description

Corporate Technology & Risk (CTR) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTR’s drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Compliance Technology, Oversight & Controls Technology, Legal & e-Discovery, Identity & Access Management, IT Risk & Controls, HR Real Estate & Global Services Technology, and Third Party Risk Management. 


As a Vice President, Application Support Lead you will be responsible for day to day operations of CT&R Global Identity & Access Management (GIAM) infrastructures and products including the production, testing and development environments. Works with the development support teams to provide design guidelines and imparts knowledge on technical trends and solutions. Lead Technical Projects to install new applications and  expansion of existing applications. Identify the hardware and software components the applications will use for implementation and provide instruction on how to appropriately implement application components. Instruments end to end monitoring of infrastructures to ensure high availability and timely alerting of potential issues.  Ensure infrastructures have adequate capacity and are refreshed on a periodic basis. Develops and maintains system documentation, run-books and production metrics reporting.


Provide support, guidance, and training to both internal and external clients during the analysis, development and testing processes. Work effectively within team to identify and resolve issues. Communicate effectively with both technical and non-technical individuals at all levels. Provide expert knowledge of the Identity Management and Security Tools architecture, and serve as Subject Matter Expert to IT Risk Management teams on those topics.




  • Provide 2nd and 3rd Level support for vendor and in-house applications.
  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs.
  • Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required.
  • Perform daily health checks of the applications, scripts, and infrastructure supporting these tools.
  • Provide daily customer support in order to ensure customer satisfaction.  Develop and maintain good relationships with lines of business.  Ensure communication is customer focused and professional.
  • Testing and Deploying new code updates and patches using firm and departing Change Control practices.
  • Developing scripts to automate repeatable manual tasks.
  • Troubleshoot and resolve system or provisioning issues. 
  • Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. 
  • Must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. 
  • Technical expertise on multiple platforms is required.
  • Monitoring and resolving peregrine tickets.
  • Work with Engineering on new code releases and defects.
  • Participate in Disaster Recovery events and Major Event Changes.
  • Participate in audit support activities, as they pertain to Information Security, for both internal and external audits.  Perform audit support tasks as assigned. 
  • Test, modify, and implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
  • Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
  • Engage third party suppliers on applications support issues
  • This position is anticipated to require the use of one or more High Security Access (HSA) systems. 
  • Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  
  • The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Required Qualifications:
  • 5-7 years prior Wintel and LDAP platform administration.
  • Production support background with strong emphasis on production change process and incident process.
  • Troubleshooting skills with the ability to correlate various logs files, events, etc to get to root cause of issues quickly and correctly.
  • Knowledge of the overall business operating models and underlying technical architecture.
  • Ability to learn and apply new technologies quickly. Eagerness to learn new things.
  • Flexible with regard to working shifts; On-Call & weekends; Overtime
  • Bachelors’ degree in Computer Science or related field of study or equivalent relevant experience.
Preferred Skills:
  • Extensive Windows or UNIX O/S background
  • Extensive database experience.
  • Experience in programming languages including. Windows scripting, Perl, Python
Req #: 160010956
Location: Houston, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

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