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CCB - Senior Specialist III - Fraud

Job Description

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us.  Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns. 
 
We have opportunities in our Fraud group.
Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry.  Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers.
 
We are looking for individuals with a passion for Fraud with the following skills:
 
Expert Customer Focus
  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building

Expert Communication Skills

  • Effective verbal and written communication with external and internal customers
  • Document customer account activities thoroughly and concisely  
  • Engage in interactive dialogue through active listening

Expert Problem Solving Skills

  • Manage high level escalated problems logically and with good judgment to ensure the appropriate outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency  
  • Conduct advanced research to research customer issues and solves problems
Expert Analytical Skills
  • Critical thinker and ability to exercise independent judgment  
  • Acute attention to accuracy and detail  
  • Required to abide by all applicable regulatory and department practices and procedures

Expert Computer Skills

  • Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools
Leadership Skills
  • Demonstrated ability to mentor team members
  • Experience leading a project or task
Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.
 
Training Schedule:
Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.
 
Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
 
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
 
       
 
  • Previous experience mentoring peers or leading a project strongly preferred
  • Previous negotiation skills strongly preferred
  • Must be willing to work in an environment that requires phone-based customer interaction
  • Proficiency with expert computer functions including MS Office suite strongly preferred
  • High School Diploma or equivalent required
 
 
 
Req #: 160034396
Location: Columbus, OH US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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