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Military Concierge- Customer Service Specialist II

Job Description

·         As a Customer Service Specialist, you will have direct phone interaction with Military customers to answer and resolve Mortgage servicing questions and SCRA inquiries.

·         You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues. 

·         Ability to perform in a fast paced environment; ability to multitask

·         Maintain excellent customer satisfaction scores and quality scores while meeting efficiency goals and strict schedule and attendance guidelines. 

·         Maintain an understanding of Chase mortgage servicing policies and SCRA guidelines, as well as legal and compliance regulations.

  • Minimum one year previous customer service experience preferred.  Strong customer focus is preferred with the ability to answer inquiries, provide information, explain complex processes and manage difficult customer interactions.
  • Excellent communication, analytical and problem solving skills
  • Strong PC skills with the ability to multi-task while on the phone
  • Ability to work well on a team and focus on results; ability to be adaptable and flexible
  • High school diploma or equivalent required
Req #: 160039116
Location: Columbus, OH US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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