· As a Customer Service Specialist, you will have direct phone interaction with Military customers to answer and resolve Mortgage servicing questions and SCRA inquiries.
· You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues.
· Ability to perform in a fast paced environment; ability to multitask
· Maintain excellent customer satisfaction scores and quality scores while meeting efficiency goals and strict schedule and attendance guidelines.
· Maintain an understanding of Chase mortgage servicing policies and SCRA guidelines, as well as legal and compliance regulations.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.